Our room was in the annex it smelt damp, bed was uncomfortable and not even a spoon to stir your tea! and at £140 per night was definitely not value for money

5 star price for 3 star product A disappointing experience and poor value for money – a five star price but a 3 star product. The hotel offers rooms at a range of prices and while the rooms are of different standards, the hotel experience is not. For £220 p/n for bed and breakfast, we expected a much better breakfast offering than the buffet with its half empty plates and cereals in packets, and our dark table in the corner. Although a range of teas and coffees was available, we were not offered it and the second pot of tea we asked for just never came. I did complain politely at the time, and cancelled our dinner booking on the evidence of the breakfast, and was offered a compensatory fruit salad the next day, when a £50 refund off the total of £440 would have been much more appropriate compensation. Clearly they are not short of customers and don’t feel the need to try harder. And another comment; as we were staying 2 nights we agreed not to have our room serviced, for which we were given 2 complimentary drinks from the bar. However, while we were happy to forego clean towels, surely we could have been offered some more tea and biscuits at least?

5 star price for 3 star product A disappointing experience and poor value for money – a five star price but a 3 star product. The hotel offers rooms at a range of prices and while the rooms are of different standards, the hotel experience is not. For £220 p/n for bed and breakfast, we expected a much better breakfast offering than the buffet with its half empty plates and cereals in packets, and our dark table in the corner. Although a range of teas and coffees was available, we were not offered it and the second pot of tea we asked for just never came. I did complain politely at the time, and cancelled our dinner booking on the evidence of the breakfast, and was offered a compensatory fruit salad the next day, when a £50 refund off the total of £440 would have been much more appropriate compensation. Clearly they are not short of customers and don’t feel the need to try harder. And another comment; as we were staying 2 nights we agreed not to have our room serviced, for which we were given 2 complimentary drinks from the bar. However, while we were happy to forego clean towels, surely we could have been offered some more tea and biscuits at least?

Beautiful character property with main areas sympathetically restored/kept

Very busy...but no ones fault regarding that!

The breakfast. The view over the garden.

The hotel cannot help the fact that it is in an old building but we found the many staircases and different levels challenging. The staff tried hard but there were not enough of them( eg in reception when many were leaving on the Sunday morning and needed to pay their bill. Simple things in the room would have improved the welcome.( A book or folder with important information like the hotel’s Wi-Fi password and a guide to the tv channels.) we had to ask which took reception away from their primary job. Sadly, we met other guests who were equally dissatisfied. Our feeling was that the hotel lacked good management. Individual members of staffwere helpful and talented, but the whole lacked direction and supervision. A pity because with its location and facilities it has the potential to be much better than it is.

The outside area, the room size, the parking, the bar staff were friendly.

The toilet was crammed in the huge bathroom so your knees touched the wall and bath (the toilet button was hard to find down the side of the toilet). The room had dozens of daddy long legs/midges which would hover over your face when you woke up in the middle of the night. The bathroom 'automatic light' kept randomly coming on. The room was freezing as it was hot weather the basement rooms had no light and were freezing by comparison. The breakfast had no eggs, one of the key elements to a fry up.

The location near the canal for walking, the magnificent old buildings and garden and the breakfast.

Had a truly excellent dinner. Staff was very welcoming and helpful. Rooms slightly noisy but very comfortable. Excellent atmosphere, loved the looks of the main building.

Wi-Fi could be a bit more fit for the current age. Data was a bit slow and login was iffy. Some parts of the building looked like they needed repair.

character property, room was comfortable but a bit tired

needs some Tlc

Customer service was very good. One gentleman went beyond expectations when we could not get a taxi.

The attention to detail in the room facilities (sloppy paint work, plugs loose, shower weak)

beautiful setting for my great niece’s wedding. ample parking. great staff

All the team at the hotel were so helpful and friendly

We had a lovely room and we’re fortunate to be upgraded to a junior suite. Good choice of breakfast.

Our family were In a cosy room which was a little small for them, particularly as we had been upgraded.

Breakfast was very poor. Also we changed our room which was initially lacking in privacy - on full view from the garden, and noisy with poor noise insulation from the room above in the new wing

Breakfast very poor

the atmosphere, the house and surroundings, the staff