Receptionist welcome-Santiago

Bit noisy

I loved the hotel atmosphere; lots of greenery, plants and animal statues (especially the lion). It is very cozy and comfortable. The staff (waiters, housekeeping, maintenance, front desk) was always so accomodating and very kind from day one. My spa bath room was very comfortable with lots of lighting. The tub was large and very nice. The breakfast bar was wonderful with an assortment of fruits, bread and eggs. There are two bars; near the pool (assortment of beers & other non alcoholic beverages) which made it very convienient while at the pool. The bartender was very attentive. The bar inside the restaurant makes a very tasty lychee martini. The restaurant food is amazing. I don't eat meat so my seafood (salmon & shrimp tempura salad) was amazing. Although my second tempura salad was not as tasty, I was offered another one. However, I had eaten all of the first one not to be wasteful, so my waiter brought me a delicous brownie with a cream sauce and a cup of hot coffee. The tears built up inside of me as he walked away and I began to cry just from his act of kindness. I have been in Colombia for over a year and that is my first time experiencing this. The repairs to the elevators and the wifi was the only reason my stay here was cut short due to my work demands. The staff, food and atmosphere is the reason for the excellent score. I would definitely return.

The wifi was weak and the loud noise to the repairs of the evelators which started at 8:30 a.m.

restaurant was best of my life

don’t have area for smoking persons even in balcony and also lift doesn’t work for 3 days and jacuzzi doesn’t work

I stay at the hotel to unwind about every other month I guess The staff are great

Bed was comfortable

Shower did not work. Water was hot and shower head didn’t work. Told them and it’s was like that the entire stay

Staff were professional and efficient

Rooms are not clean, we found food rest of previous guests on the table, hair in the beds, no hot water and leak in the washroom. Finishing touches in the room are inexistant and the bad quality of the material used makes the place even more dirty. Noisy during the night with high music coming from the lobby and continuous talk of hotel guests during the middle of the night.

all, everythings respect to hotel is fine

Good looking hotel with nice looking big and modern rooms. The room was impeccably clean and fresh smelling. Unbeatable hotel for the price. Also the staff was very friendly.

I would have rated my stay a perfect 10 except for two issues. First issue was that the wifi was very poor. The signal kept constantly dropping, and when there was a signal, it was extremely weak. Very disappointing for such a nice hotel. The second thing I didn't like was that they have construction going on at the property, and I happened to get the room with the men working literally directly outside of my window. They were hammering away at the adjoining wall to my room. It was massive noise from early morning until the evening. I'm pretty patient and low maintenance, so I just dealt with it. However I bet 90% of people would demand a different room, and rightfully so.

nice staff, beautiful equipment, very clean

water not strong pressure and noise at the day (except weekend) because of construction site

I liked the location of the hotel. and the restuart was good.

the water heater wasn't working and i really stood at the hotel cause of the jacuzzi which couldn't use.

The staff was so unfriendly and I asked do an extra towel and the said the limit was 2,

Remote control siding work, 1 towel in the room,

The staff very friendly