location was good and units were pretty clean

even that we booked using booking, they contacted us to send a transfer, but which is very unusual . then at the check out, they asked us to wait until “they review the room”. very rude and unprofessional. never seen this before

clean

-0-

Everything was ok. The only thing I didn’t like was the lousy noise of the peacocks. The room was very clean. The breakfast was ok.

The lousy noise of the peacock’s in the morning.

confort

eat

nice staff, good pool, beautiful gardens. very good wifi

shower could be better

A beautiful little boutique hotel with very well tended grounds. The room was comfortable and spotless. It was a quiet location but not too far from the town. We drove a couple of times, but also took Uber and taxis at night.

There was only ONE had towel provided for two guests and one bath towel each which had to be used also at the pool. The pool was very clean but cold. Even the jacuzzi was COLD. What's the point of a COLD jacuzzi??? Breakfast at the hotel was overpriced and not very good -- too salty to enjoy. And there was ONE complimentary bottle of water for two guests for a two night stay. After that you had to buy it at a cost of $25 per liter, which was a rip-off. Better to charge a bit more and just provide more complimentary items for the guests.

Beautiful gardens are very well maintained with peacocks and even rabbits roaming around the property.

This was our second visit to Las Hortensias. The first time was enjoyable, but the service in the restaurant was bad, so the management kindly offered us a small discount on our next visit. We decided to make use of it this time, but when we tried to claim the discount, the staff member said he would find out and let us know, which never happened. We brought up the issue again at checkout and were told that we could only claim the discount while reserving. Which of course is not an option on Booking.com. Unfortunately this wasn’t the only issue this time. Restaurant service was still slow and bad, and the Junior suite felt large but very dated with a green tiled bathroom from the 1980s, broken AC, no fan and plenty of mosquitoes. Also staff started blasting music for the outdoor restaurant at 9am, dashing all hopes of sleeping in. Would no longer recommend Las Hortensias to a friend.