The staff were super friendly and efficient when it came to checking in. The food in the restaurant and the breakfast was top quality.

The wifi was connecting pretty well and the breakfast was good too - especially the orange juice!

There was no water on my first day checked in, and the aircon was really not making the room warm and it was loud.

zero, bad is a good word, - no water, had to pee in the garden, no heat, no water, bad food, noise, absolute crap

nothing

Breakfast

No fitness center/gym, broken AC unit during thr first night (leaking water and making rattling sounds), got called multiple times by staff to check on me, which was annoying

Location is excellent and I have been a long-standing fan of Protea Hotels

Room was very cold (it’s winter) and tiled floors don’t help as there are no carpets. no extra blankets in room, I had to ask. Also the AC wasn’t working as due to load shedding and not sufficient generator capacity the AC remotes had been removed to save electricity… to warm up the room. as a minimum would recommend slippers be provided in rooms

Helpful staff. room was clean and comfortable. Food was great.

Service in dining a little slow.

Is a joke - they cancel reservation on last day and then re-book you from two room apartment to single bad room claiming is on-par

Close to main road and surrounding shopping centres and wine estates

our room’s allocated to us was too close to the restaurant and public facilities..too much noise

Breakfast fantastic. Location excelllent

For our age we had to walk far to our bedroom. Wifi up to crap

The front of house staff were amazing and helpful. The bed was comfortable and room was clean and spacious

The aircon was directly next to the bed and was noisy and not in an ideal location in the room. The Netflix and Dstv didn’t work. The carpets and smell on the hotel passage and main area needs a clean and didn’t smell good

I enjoyed the well prepared breakfast, the omelette was amazing.

There was an event in Sat night so the music was too loud when I tried to go to bed.

The apartment layout and space was good. Breakfast egg chefs were lovely and made great omlettes! The staff were very friendly and polite - always helpful. The pool area is quite lovely. It can be a bit loud to take a call there but if just reading or working quietly, it's a lovely area. The location is great. Super for being between great beaches and wine! Also very easy to find. The exterior is also very inviting. I can see why so many folks have events there.

Room- Some maintenance required in some areas like the blinds, which should be replaced with curtains. Walls are very thin. I thought someone was entering the apartment at one point but it was just the upstairs neighbour entering thier room. Some areas in the room need a deeper clean. Food - breakfast was ok, not great. Hot items we mislabelled and layout meant I completely missed the regular pork items until it was pointed out to me on day 3. Dinners were very nice in general. Pulled pork burger could be better. All of this was actually ok given it's 3 star. I hope they work towards the 4th star as it's definitely not the Protea experience of old. The only really concerning element was the refund of my deposit for room service, dinner etc. This was a very manual process requiring me to fill out a paper form, proving my CVV number, which I refused to do. This is terrible security practice! I hope they look into getting this to happen through the machine with card presentation. I don't have this problem in other places. I gave my bank details instead. Have yet to receive my refund almost a month later. This hotel has great bones and I look forward to seeing improvements on returning.

We found that all the staff members really cared about our welfare. They were prepared to go the extra mile in order to make our stay worthwhile. The location is good and there was plenty of parking.

I prefer a top sheet on the bed. There was only a very thick duvet on the bed - too thick for summer.

The staff were very friendly and helpful. The hotel has a very peaceful atmosphere.

Nothing that we did not like about the hotel or our stay.

The staff and the food was lovely.

The cleaning on first day was not properly done and I raise it with them.and it was sorted going forward it was well.done

Comfy beds

Very little crockery/cutlery in apartments