Ease of access to main roads restaurants and highway

Smelled like marijuana on both trips to location. Customer service was iffy Had to ask for towel

The IHOP close by.

The hot breakfast is next to nothing. And they never restocked anything. They only have one vending machine. And I carry more in my purse. And they should put diabetic friendly options as well.

The clerk was friendly; however, after checking in (less than 5 minutes later) we returned to the clerk to describe the filthiness in the room and ask for a refund he referred us to the manager (Vanessa) who accepted our call but informed us that she had to discuss it with the owner and have them call us. It’s been nearly a week and no refund and no call.

I understand that “things happen “ and it is difficult for upper management to micromanage the cleanliness of its facilities without going behind them in every way so there has to be a certain level of accountability and trust between the housekeepers and the managers; however, when an employee does not do their job and leaves a room in a disgustingly unclean state the management should reconcile with their customers and make it right. These managers and owners did not. Shame. The franchise should investigate before they have their name drug through the mud. (The clerk was friendly; however, after checking in (less than 5 minutes later) we returned to the clerk to describe the filthiness in the room and ask for a refund he referred us to the manager (Vanessa) who accepted our call but informed us that she had to discuss it with the owner and have them call us. It’s been nearly a week and no refund and no call.)

Location good. Breakfast ok

The tv wouldn’t come on. There was only one staff person working and he was busy at the front desk. Finally he came up and got it on. The remote was taped with scotch tape. There were hardly any channels available to watch. I didn’t like the surprise $200.00 incidentals fee that I had to pay. That was not mentioned when I booked the room. I had to use my debt card so I won’t get it back for 7 days.

na

The bathroom in the hallway was out of order. So if someone was using the room bath, there was no where else to go. Both ice machines were broken so no ice to be had

It smelled terrible

Updated for the most part.

Some of the floors carpets weren’t clean in hallway

The respectfulness

N/a