have stayed in a lot of places, never have I ever rated a place this low or bothered writing a comment this long we knew the hotel was remote and were initially comfortable with that, what we were not prepared for was: - the way to lead up to the hotel is very rough, if it rains it's actually horrendous - the pictures are proper misleading, the hotel is not in that good a shape and the nearby beach well you just can't swim there period. - prepare for bugs and I mean really prepare, and no not the level of just anywhere in san pedro, it was insane. - the hygiene was deplorable ( probably contributing to the bug ), the pool had dead bugs and leaves and stuff most times -cherry on cake, we had the worst interaction with their restaurant staff about bacon in a dish that did not state it, where after long arguing the simply removed the bacon from the plate ( obviously still can't have it cause fat everywhere ) which was proper patronising, and after further arguing redid the dish ( did not look the same so poorly remade ) now to be fair to them they did refund us for the breakfast that day ( which we took ) and offered free breakfast for the rest of our stay ( which we rejected ) and discounts on day trips ( also rejected ). we asked if we can just leave and get a partial refund, they said no at which point we opted to stay but lit only sleep there and spend our time in other places.

The facility was so clean and well-kept. The THREE pools were very clean and comfortable to lay out. The staff from the front office, Rose and Debie, were so helpful and made our trip extra special. The bartenders and great and the drinks were delicious!!

The travel from the airport to the hotel was a bit long but renting a golf cart for the week makes traveling around easy and fun. I would recommend a good bug spray to keep the mosquitos away too!

Always cooked my own breakfast or had a very early tour. Did not eat breakfast at the resort.

Did not pick up seaweed and the smell was worse than sewage. Electricity went out several times and no screens to open doors or windows. VERY HOT. Toilet stopped up. One AC had to be fixed. Water was cut off/stopped running several times. No toilet.

No breakfast was included!

The secludedness of the property

Not enough umbrellas

I really like the staff and I really like the clean beach!

being on the ground floor, there was some bugs that were in my room a lot of ants

The efficiencies were spacious and well equipped. The views are breathtaking and with the surrounding palm trees you get plenty of shade.

The distance and roads to get there!! it is far from everything- which wouldn’t be as bad - if the roads were paved! The restaurant is also small. The beach is not a bathing beach due to the seaweed.

the unit was clean, the staff were friendly and helpful. the kitchen was stocked with what you needed to cook. great to have bikes and kayaks available at no cost. the staff were helpful at directing us to great activities. the Caribbean vibe was enjoyable, people friendly. the reefs and diving both snorkeling and scuba are fantastic. though sadly the reefs have been impacted by climate change. full day snorkeling and night dive are worth it and wonderful.

I was working remotely and specifically inquired about the internet and needing to be on video zoom calls. I was assured this was possible. the property WiFi is completely unreliable (and by locals this was a known fact) I feel they misrepresented this. I was able to use a WiFi hot spot but even that didn’t always work. the sargassum seaweed was very bad when we were there. the smell was notable and you couldn’t swim from the beach or dock. apparently this is somewhat seasonal. and some parts of the island are more impacted. it seems this location was more impacted. also getting to diving and town is best by water. by golf cart it is a 30 min+ ride on bumpy road. food is more expensive vs México and takes more effort to find good food. the food we had from the bar/kitchen on site wasn’t great. try Chat n Chill next door. hope this is helpful for you to make an informed choice. part of choosing this location was the setting, and lower cost being more remote