Overall the resort is very beautiful. Rooms are clean and tidy and very spacious. Shuttles run every 15 mins and there is also a walking route to the beach. The restaurants are very beautiful and all gardens are all well maintained. The buffet options are incredible. Beautiful fresh foods with a very wide selection for breakfast lunch and dinner. The price of the hotel overall was great for what you get plus being all inclusive. The beach is stunning, plenty of chairs by the beach and pool areas. The amount of pools to swim in is great! The hospitality desk for tours and transfers is very helpful! We did 2 tours from here and they were both wonderful. (Tulum tour and chichen itza deluxe)

Whilst the size of the resort is something to be admired to a degree, being so big, there's no "easy" way to get around. The shuttle buses are 15 mins apart (no issues there), however, given the large amount of guests you can quite often not get on and you have to wait for another. Walking the long distance down to the aqua park or beach can be tricky with young children being so hot (depending on where your room is) The restaurants are lovely, however, we were unable to get a booking for some of them even though we tried to organise it the day we checked in. Without a booking you can't go to some restaurants which leaves the buffet, however, on a big trip, buffets become a bit repetitive after a while. Swim up bars/ bars at pools - there were never enough staff at any point in our day. We would wait 15 mins or more everytime for a drink, which for an all inclusive is frustrating. (Comparing to the resort we were at before sandos- also a huge resort and we would be served nearly instantly at any bar) The doors on the rooms didn't keep out any noise unfortunately. Our room was on a walk way and we heard every person very loudly walking past at all hours (morning or night) whilst that's not the hotels fault, it's something to consider as we had a young baby that was woken a few times by loud people on the way to their rooms from the bar. Children - you are required to pay for children from 2 years old at approx 90USD per day, however, they can't do anything. They are unable to use the kids club for any activities being that they are under 4yo. I asked upon check in if my husband or I could use the slides with our 2yo and was told "of course" but when I attempted to, the lifeguard gave a strict no which was disappointing because our baby was too small to go down herself. Felt a bit much to be charged such a high rate for food only when they can't use other equipment as such.

From beginning to end our stay was wonderful. The food and drinks were amazing. The staff was very friendly. We especially found "Victor" who took us to our room on the first night, to be helpful and was there for us through out our trip.

The lighting was pretty bad in the rooms

Las actividades

Aire acondicionado de mala calidad

Praia e piscina

Cheiro dos quartos não muito agradável

La Playa

Pésimo que la señorita del Lobby se inclinara por el turismo americano y canadiense cuando yo solo me acerqué a preguntar si yo había hecho mi check in en línea en donde debería formarme y me dijo “aquí todos se forman señor” yo pregunto entonces de qué sirve hacer mi Chek in online. El cuarto tenia tapada la coladera de la regadera y se inundó toda la habitación, además de que el baño no servía el flotador y se tuvo que llamar más de 3 veces para que lo arreglaran.

La disposición del personal

Las instalaciones, mi baño no tuvo agua y despedía un olor extraño, cuando abría el agua salían cenizas

The beach front and the pools.

The trams and food options. Very low quality. So we snacked on fruits the entire time. You need reservations for lunch and dinner good luck trying to book. No food reservations options before arrival so you have to battle and hope there are reservations upon checking in.

Near the beach

Poor customer service, bad food, pool closing too early, restrictions on accessing beach, limited pools for children, restaurants requiring reservations but limited ability to reserve in advance.