flexibles Personal. sehr freundlich

nichts

Dejlig rent og skønt spa område. Virkelig sødt personale. Vegetar maden var fantastisk i restauranten.

At man skulle spørge om at få lukket op til spaen, men det tog to min. Så ikke rigtig et problem.

Die Lage war ok, Blick direkt auf den See war gut. Ausstattung Zimmer mit Küchenzeile war angenehm. Mitarbeiter insgesamt waren bemüht, wirkten aber überfordert.

Das "Panorama Penthouse" enthielt leider diverse Flecken auf Couch, Boden, Tisch, wirkte insgesamt abgelebt. Auf dem Balkon fand sich eine nasse Hundejacke - ich wusste nicht, dass Haustiere erlaubt sind und hätte mir auch ein Zimmer ohne vorherige Nutzung mit Haustier gewünscht. Dicke Spinnenweben auf der Toilette im Wellnessbereich, insgesamt hatten wir keinen guten Eindruck vom Housekeeping. Frühstück für 25€ pro Person ist einfach nur frech für die Lage und die Auswahl.

Lovely location. Too bad we could not see the lake from our room at all.

Unimpressed with the welcome and “digital” check in. No information on facilities. No information in the room either, nothing on Wi-Fi login etc. Very disappointed with the room. The booking I made said the junior suite would have view of the lake. It has no such thing. If I went 3 metres out in the garden, I could perhaps catch a little glimpse of water through the trees. The main bedroom was down in a dark basement, the exits/“windows” were blocked with steel coverings, would be impossible to get out in case of fire! Tried to ask for another room, but when I finally tracked down a staff member, they just shrugged me off and said that was not possible. Our upstairs room had windows out to the entrance, and as it was slightly lower than the walkway, everyone looked straight in through the windows when entering the building, so curtains had to remain closed. But the curtains were see through, making the room not very nice for our children sleeping there. We ended up having to use towels to block people from ooking straight into the kids in their beds from outside… They had made a bed for one of the kids in the sofa, just placed a single thin sheet over the seats… not very hygienic - never seen anything like it. I went to the main house to see if we could get some more sheets or towels (all of ours being used to cover the windows…), but all the doors were closed and locked, no one at any front desk to help. I also closed the front door to our building, they were wide open, so anyone could just walk in. Did not feel safe. The Wi-Fi was not good, off and on all the time, and phone reception inside was so so, making 5g also difficult. The kids liked the swimming pool, but some confusion about opening hours- the website said 18.00, other places 20.00. The steam sauna was closed with a “defekt“ sign on the door. C In total: Nice location, but overpriced for what we got. Missing a lot to qualify as 4 stars. Would not recommend staying with kids.

the staff was helpful but the rest was really not fun . Need to be improved

Check in digital : catastrophic , the trap which deserve the key is not working , spend 20 minutes to join and find solution .......finally no staff here , someone came in emergency to fix the issue . Wifi Wlan in the bedroom , veryyyyy low , web surfing was painful ! Acces to the building with steps and stones everywhere in the parking .... watchout to the wheels ! :( Bathroom lighting not really efficient and very wrong positionned No plugs close to the bedroom for reload your phone during the night , plugs all around but not where we suppose to need. Wednesday : Restaurant closed , no communication , no banner. in conclusion : lot of improvements to do ! and quite expensive regarding the issues / configuration of this hotel .

Spaceousness accommodation. Good beds. Pool and sauna.

Good be better cleaned: stains on stairs, pretzels previous occupants under couch. No stopper bathtub.

Spotless room. Lovely design. Spacious. Good parking.

Staff were stressed. Cleaning of communal areas iffy (but room was spotless). Check your bill on departure. The biggest let down was the duck poo all over the beach area and the fact you couldn’t swim from the beach. Seaweed everywhere and a rickety plastic jetty. The booking.com site promised SUPs and water toys but they were all broken and/or unavailable. Spa was nice, lovely in fact, but we wanted a lake side vista and it was just filthy with duck poo. We won’t return

room was good. my daughter and husband and baby booked same room at more expensive price but was give small room with no lake view as booked cot had hole in it for bsby to crawl out

restaurant only open at 5.30. didn’t tell us it was closed Thursday wet towels left in room on floor when room was made up asked several time for new towels said they didn’t have any