Great value, staff were lovely, room was clean. Buffet had great choice!

Nothing

Struttura molto accogliente, scelta come prima esperienza in un villaggio con due bambini piccoli (uno di due e uno di pochi mesi). Staff impeccabile, dalla reception, al servizio ristorazione, pulizie e manutenzione. Tutti sempre disponibili e sorridenti... bravi! Valore aggiunto data dall'animazione. Lo staff italiano di animazione di Alessandro e Raffaele ci hanno fatto sentire coccolati e a casa. Complimenti!!! Personalmente di giorno abbiamo alternato il mare agli spazi del villaggio Cala Verde (due piscine esterne non riscaldate), il parco giochi dedicati ai bimbi per l'animazione (sotto i 3 anni accesso con genitore), e la piscina raggiungibile a pochi minuti a piedi con un enorme galeone con giochi d'acqua molto scenografico (purtoppo poco valorizzato ancora dai nostri bimbi piccoli ;)). La struttura offre tutti i comfort per chi desidera soggiornarci ma noi abbiamo trovato indispensabile avere una macchina per visitare le calette vicine e alcuni paesi caratteristici. Il ristorante è in stile buffet con grande grande varietà e sempre super fornito in quantità abbondanti fino all'ultimo minuto di servizio. Noi personalmente abbiamo trovato super la scoperta della Brasserie, che offre carne alla griglia, pizza e un buffet più moderato rispetto a sopra ma in un ambiente più intimo e meno caotico (qui cuoco Adriano ci ha conquistato, complimenti!). Attenzione accurata anche per la proposta ai bimbi. Buffet ordinato e pulito, a dispetto di alcune recensioni che avevo letto (specie considerato l'enorme flusso di persone) e tutto sempre fresco.

Per raggiungere il mare occorre fare circa 500 metri di discesa, fattibile con molta attenzione anche con passeggini e bimbi in braccio ma scomoda. La spiaggia è una piccola caletta frequentata quasi esclusivamente da chi soggiorna al Cala Verde, peccato non ci siano a disposizione ombrelloni e lettini in dotazione (prezzo giornaliero circa 20 euro per due lettini e ombrellone da una gestione esterna all'Hotel). Con i bambini è fondamentale! La struttura offre in reception il noleggio di ombrelloni portatili per 2 euro al giorno. Vista la mancanza li consentirei gratuitamente. Da tenere in considerazione che il villaggio si sviluppa in collina, per raggiungere anche solo il primo piano della struttura più vicina occorre fare due rampe di scale esterne. In caso di prenotazione con bimbi piccoli che non camminano verificare la posizione della stanza. Non mi è piaciuto che venisse concesso dal mattino di occupare lettini sul bordi piscina con i propri asciugamani, inviterei il personale a verificarne l'utilizzo immediato.

To be honest, there wasn't much to fault!! We were half board and the food options were great every day. At breakfast you had everything from fruit, cereals, pastries, pancakes and churros (which went down very well with our little girl) cooked breakfast options, omelettes, cheeses and cold meats etc. Dinner options were vast and while a lot of it remained the same each day, with a handful of options changed, there were that many options available you didn't have to eat the same thing twice. What was also a pleasant surprise was that drinks were included during meal times! Soft drinks and tea/coffee at breakfast and then soft drinks and alcohol at dinner! There is a sister hotel that you can use, it's much bigger but then naturally much busier so we went there one evening for a show but only stayed about 45 minutes as it was a little too busy for us. The pirate island which sits between the two hotels is just great for the kids! It takes minutes to walk to and there are plenty of loungers and a bar for the adults while the kids play. The beach is also minutes away and is a very beautiful beach with clear water and the area closest to the hotel had no stones/rocks etc when walking into the sea which made me very happy and that usually puts me off going in! The staff were all lovely, very friendly and helpful. Facilities throughout the hotel were all very clean and well looked after including the pool. There was a kids disco every evening followed by further entertainment that wasn't kids specific but kids could also enjoy depending on age. We were really pleasantly surprised by how wonderful the hotel was and we enjoyed our stay very much. Thank you to all the staff!

If I had to pick anything to constructively comment on, it would be the size of the rooms and in some buildings the design. The first room we were put in was an upgrade and we were told about this on check in. It sounded great but unfortunately the update seemed to mean a room with a bath and sinks in the middle of it/next to the main bed, a toilet with floor-to-ceiling glass and a shower cubicle with floor-to-ceiling glass. I'm sure this may be okay for some but there was zero privacy and everything was so close together. On day 2 we asked if we could switch rooms and the staff at reception were great and did move us to another room, although this was after their suggestion to just hang something over the shower and bathroom door to create privacy.

Great hotel resort for family holiday. Great daily entertainment for kids and family. Very close to the private beach with parasol & beach bed available.

Wish I could stay longer

beautiful view

65 stairs to get to my room. Some doors locked at certain times and unlocked other times. Stairs were poorly lit and I missed a step and hurt my back. As a result, I checked out early but still paid for two nights. The grounds of this resort is not safe.

very supportive and friendly staff, especially the ladies in reception.

old recreational areas and room, perhaps too massive

Es Figueral where the hotel is located is in a quiet and remote part of the island. In a way it is great because it forced us to relax and enjoy the hotel and all that it has to offer. Ibiza town is 30-40 mins away and the hotel sells round trip bus tickets to Ibiza town and hippie market. Great for families like us who did not want to rent a car. The bfast, lunch, and dinners served in the main restaurant was always delicious, plus you can enjoy them on the terrace with beautiful views of the water. Private beach access by foot. Foam party every afternoon in the pool areas. Comfortable beds. Balcony was spacious and had racks to hang wet bathing suits and towels. There is a little store in the hotel that sold pool toys, gifts, post cards. There is an ATM machine in the hotel. The gym looks wonderful but we didn;t use. There is a quiet area with loungers to escape the noise from the pool area. Children's water park ( located next door, in the sister hotel called Calla Blanca). All the staff had been great and multilingual!

Wifi in the room is not free. Our safe was broken when we arrived. We couldn't control the AC temperature (a bit warm at times). Our bedroom floor was sticky. I wish they sold stamps for postcards.

breakfast is not great. Coffee and juices are not fresh but from a dispenser.