Lovely big room, nice and clean and the grandkids loved the fish tanks Reception was great, nice and helpful and very nice and polite

Pool was a little cool but grandchildren didn’t notice 😁

Checking in was a breeze, rooms are spacious and clean. Dinner and breakfast were wonderful. It has been updated since the last time we stayed here. We will definitely book back here again !

Nothing not to like

Appearance, location, facilities & comfy room. Breakfast was great too.

Aircon not cool enough (wouldn’t go below 20)

Nice clean room

Overpriced, took payment for dinner that I charged to my room with my pre-authorisation before I checked out. This was not appropriate as I wanted to pay with another card. It is also not professional.

good location and nice public areas

room was dated and in need of complete refurbishment

Perfect hotel, great location, everything you need all under one roof

They used to supply robes in the rooms which they stopped doing which is a shame, plus they also need to supply towels for the pool at the pool now you have to go to reception which is a bit of a pain

The Bar area, children sitting on stools there, not a very good advert , for such a nice Hotel.

Beautiful hotel. Staff very friendly. The room we had was amazing and very spacious. The fish in the waiting area was lovely to see especially for my 2 year old.

Nothing

The rooms were large, bed was comfy very clean huge bathroom and shower

Nothing

Everything about the stay.

Noisy air conditioning unit

Facilities were good, Child friendly, Staff

A little bit of damage on tiles in room and carpet lifting by bathroom door.

Lovely hotel with nice staff .pool is great

Pool, gym and family room

Expensive, hotel is dated

The hotel is very grand and looks clean and hygienic. Staff are friendly, and the food we ordered for room service was very tasty.

The hotel's decor is very dated in rooms (but has been updated in certain areas that receive most foot traffic, I suspect). Absolutely nobody's 'fault', but I also feel that this very regal-looking property deserves its own golf course or woodland or country estate; it seems a shame that it just sits in a big car park opposite a petrol station. Additionally, breakfast is just average and very limited, particularly if the thought of sausages and friend mushrooms for b'fast makes you feel nauseous. Other than that, it's pretty much bran flakes and a spoonful of yoghurt.

Location, size if rooms and ability to accommodate large families in one room.

Decor was old and tired. Needs updating massively.

One of the nicest hotels we’ve ever stayed in! We got a complimentary room upgrade which was amazing, the facilities were amazing! Would 100% recommend staying here!

We stayed in the king suite with balcony lovely and spacious nice jacuzzi bath and power shower absolutely loved the centre piece fish tank this was a big win with our autistic son. The bed was amazingly comfortable

We liked pretty much everything if i wanted to be really picky the rowans restaurant is very dated and old fashioned doesn’t really match the magnificent hotel itself my eldest son said it was like visiting a retirement village in that part 😂

Lovely

Nothing

Very clean and tidy, room was nice with decent facilities, nothing to complain about on that side. Tv channel choice was Ok and the shower was very good.

Finding proper information about restaurants / times / bookings was a bit of a pain, a single page in the room could give all the info instead of going online, only to be stuck in an endless loops as you can't book a table so close to the time, however you can't get restaurant times without getting to the booking page & I also couldn't get the restaurant menu open, it kept defaulting to afternoon tea. Travelling alone, I just fancied a quick meal at the bar, the only meal option was a burger which at £18 is a bit premium, however when it arrived, the bread roll was stale, probably been sat under a heat lamp for ages as it did arrive very quick so I assume they are lined up ready.

Despite being a large hotel the restaurant was not busy in the evening. It was busier at breakfast, which was good, tasty, and was served to you. The Keller bar and nightclub were good. I saw Fil Straughan who, if you closed your eyes, could have been Luther Vandross. The deluxe double room was spacious and had a shower large enough to party in! And Sofie on reception was more than happy to help and give advice.

The hotel is located opposite a petrol station not far from the main road. My room faced in that direction and I was woken by noisy exhausts and inconsiderate people over reving their engines into the early hours. That hot water was only warm.

Friendly staff. Breakfast was good. Nice atmosphere.

Our room was clean but a felt a little tired and worn. One of the wall sockets was loose which is dangerous.

Staff, and facilities were excellent

The hotel was lovely, very clean and well presented. Staff were extremely friendly and helpful. Breakfast was delicious and plenty of choice and the hotel dinner menu was good.

A few other facilities such as a minifridge in the bedroom would improve the overall experience.

The venue is very well presented and looked after... Waiting staff were more than welcoming and done everything they could for us.. one lady in particular but didn't get chance to get her name... The pool was lovely and warm Bed is so comfortable...

They could possibly make the swimming area more appealing.

The staff where amazing Grace was at reception when we arrived she was very helpful and friendly

The restaurant wasn’t as good as I expected our food on Saturday night (My husband’s birthday meal) was horrible we sent it back and we didn’t end up eating ran out of tonic for my gin then the sports bar ran out of Gin for a hotel it was very poor. Breakfast didn’t have much in the way of pastries in fact they ran out by the time we got there and an extra charge for a cappuccino was a bit of a surprise.

I had stayed at this hotel a few years ago and it was a bad experience. Everything has changed and the extensive renovations have resulted in a very good hotel. Modern and spacious rooms have excellent bathrooms and the public areas and gym are a huge improvement on the previous facilities.

From the moment we walked in the lady in reception was so warm and welcoming. She wished me a happy birthday and made me feel great. Asking me what I planned on doing for my birthday and to ask for anything we may of needed. She gave us all the information we needed with regards to the facilities. When I booked the room I asked for a refurbed room with the new amazing shower, which was met. I was pleasantly surprised to find a hand written birthday card in my room. The bed was amazing. So comfortable and the shower was lush! This was our second stay and I would definitely stay again.

Although we really enjoyed the pool, jacuzzi and sauna I think it could do with some TLC. There were many missing and broken tiles in the jacuzzi and the steps are a little dodgy as they were very narrow and I hurt my foot on the last step. It just needs updating.