The accommodation, staff and food were all excellent.

We liked everything!

Jo on reception was kind enough to call to check on our journey and planned route due to the weather conditions and advise us of road closures on one route we were thinking about. consequently, we took the Gourock-Dunoon and Portavadie-Tarbert route and avoided most of the snow. The room was very comfortable, the staff kind and thoughtful and we enjoyed the food.

Everything from check in to stay, room and check out went well.

Nothing.

rooms were superb

breakfast self service. would have preferred waitress service

brilliant location and the staff were friendly and helpful

the hot breakfast buffet was very poor although I believe they were just trying this out

Room was a bit traditional but nice. The bed was really comfortable the view was fab.

Picture light above bed was faulty as were the tv controls. And the showe door did not seal properly so the bathroom floor matt was sodding after showering. Small things but not really acceptable when you pay so much for the room.

the view

the pillows on bed.

History and location

Expensive for what it is

Ate out as felt hotel was overpriced and so was the breakfast

Very over priced Restaurant disappointing with poor choice of food on offer

TOP location, hotel staff very friendly and accommodating, deluxe room spacious and clean, bathroom a bit dated.

Breakfast was ok, but nothing to write home about. Breakfast staff also a bit lacklustre and slow.

Reception staff were friendly, efficient and helpful in getting luggage to room in light of elevator failure Location was good We used the bar facilities on one night and staff were excellent

The elevator not working Room somewhat tired in decor Issues with cleanliness/maintenance Tea tray limited, and lacking on third day Basically not to the standard we expected from the high price of the room which did not include breakfast

Great location. Lovely big clean room.

At £175 a night I would have expected breakfast to be included.

staff friendly, room was wonderful, bed very comfy

beautiful hotel. lovely staff & gorgeous food!

loved the room with the view

quite expensive

the reception was warm and welcoming, our room was repaired for our arrival and was spacious and the decor warm with Sat-TV available ( free). The hotel bar and restaurant were well staffed and attentive and the food was tasty and fairly priced. breakfast was delicious. This was an excellent stay and I would come back.

nothing

location

Restaurant menu was like a greasy spoon cafe. Nothing like the description on web site - an absolute con. We had no other eating option as nearby restaurant (no. 42) was full. Room was too hot and window would not stay open and had to wedge something to hold it

Location, Room,Cleanliness, Shower, dinner. All excellent. How a hotel should be.

Paying extra for breakfast on what is already a pretty high rate.

Lovely building with a great history. Food was good and staff very friendly

Nothing of note

Very comfortable bed and good breakfast

Night Porter check in did not work effectively as he could not find our reservation.