Staff are always helpful and friendly. Reception staff always have a smile and happy to chat. Same with the bar staff - always attentive and welcoming. The young lady at breakfast was friendly even though she seemed extremely busy and on her own. The décor in the room was bright and modern, housekeeping do a good job of keeping things clean. More USB charging points would be good near the desk area, maybe lose the hairdryer and upgrade the double socket to one with USB outlet.

The breakfast room and bar are oppressively dark and outdated, not welcoming at all. The food on the counter needs to be more appealing (some of it didn't look fresh at all). Tables need to be cleared and re-laid after use rather than guests piling things up on one already used table and getting cutlery, napkins etc for themselves. There needs to be more staff at breakfast as there are times when the server is busy in the kitchen and not able to tend the tables. In the morning business people want to eat and go. The heating was broken in my room so was excessively cold as it was -4 outside, I had to ask for a heater

Food was amazing. Staff were really friendly and helpful. I stayed on the 2nd floor and there was no fixed heating but a small heater was provided. It worked well enough.

They were having problems with the heating and it had broken down. Portable heaters were provided but it was exceptionally cold in the dinning and breakfast room. This was not helped as the outside temperature was minus 3.

Nice English breakfast. The bar was excellent, very traditional

Room spacious and clean. Staff friendly. Bar food very good.

A good breakfast and other meals were much appreciated. Staff are very friendly and helpful.

Nothing was significantly negative.

Lovely location and beautiful building inside and out

Nice food clean room most of staff pleasant

Could do with more background music playing around bar areas Breakfast was small as was plated up if it was a buffet I would have had more sausage bacon not just o e of everything and more toast would have been nice

Staff was friendly on reception,

The room was filthy, blood stain on the bed. The bottom of the tiles in the bathroom had what looked like feaces on. It smelt Damp and on getting a bath I realised why! There’s mold growing round the pipe under the sink. Visible from when ur in the bath.

All aspects very good.

Nothing

Very attentive courteous staff - friendly & efficient

The stairs but staff helped with bags

Very comfy bed. Friendly staff. Very clean.

Lack of toiletries provided in the bathrooms

Beautiful location

Nothing to dislike

Everything good

Obviously been redecorated recently. Furniture old and dated compared to decor

Peaceful location ideal for Burscough or edgehill University and 30 from Liverpool

Staff were very friendly and helpful. They were excellent.

Bathroom shower was loose. Some black mould round bath.

We loved everything about the place the hotel and the garden look like a lovely place to hold big invents like a wedding the staff went above and beyond to make you feel wellcome

We just found it a little too hot when tryin to sleep so we opened the Windows There was nothing we didn't like about the place

Staff friendly and so helpful

Nothing

Fantastic hotel in beautiful grounds. The staff were friendly and helpful, the room was clean and bright. We ate in the restaurant, the food was excellent and breakfast was cooked to order.

Nothing, everything was first class.

This hotel is nice. It’s clean, comfortable and it’s nicely furnished. I paid £95 for a double room with a cooked breakfast and as prices are today I think that was ok. It’s also in an area with not a great deal of competition in terms of hotel accommodation so it was a welcome find. The staff were all lovely and welcoming both at reception and in the bar. I had a meal there that night which I enjoyed. I sat in the conservatory to eat and as it was a sunny summer’s evening I had the pleasure of being able to enjoy the view from the window. The grounds are full of mature trees and are well kept. I noticed that there is a beauty salon in the grounds but as I didn’t use it I can’t comment. I would definitely stay at Briar’s Hall again.

Nothing really. It’s not a five star hotel with all the bells and whistles so if that’s what you want you’ll need to go else where. There was no air conditioning in the room and it was a hot night. This might have been fine in the past but as our summers seem to be hotting up it might be good to install ceiling fans at the very least. On the whole though, if you’re after a nice place to stay then you won’t go far wrong here.

Lovely hotel with very clean and comfortable rooms, all staff very polite and could not do enough for us.

Disabled parking being used by none blue badge holders and not policed.