Beautiful location and character - staff and food was amazing

Needed maintenance, landscaping untidy, locks on doors to balcony didn’t work. Maybe some fresh flowers inside - hallways looked very bare

Was a great last minute booking staff were lovely place was beautiful but we were given one gown, tv was tiny, dvd didn’t work, on the plus side breakfast was amazing

Only one gown, tv way too small

The breakfast was excellent with freshly cooked eggs and pleasant service

Loved the serenity and heritage feel of the chateau. Beautiful decor.

There's no room service but breakfast was delicious and simple.

A great meal at Eleonore's and breakfast was also very nice. Very nice location and beautiful buildings with very nice and comfortable rooms. Very friendly and helpful staff.

Bed's mattresses were a bit soft.

Location and Breakfast and Winery

All good

it was amazing

nothing

Great location close to wineries. Loved to see hot air balloons from our room in the morning. Great big room and bathroom. Loved having dinner at Eleanore's restaurant.

It would've been good to have natural juice (or at least the bottled ones that taste like fruit) in the breakfast and also cracked pepper.

Excellent stay, highly recommend to others. Excellent value for money. Breakfast was great , location was idyllic, the staff member who took my phone call to clarify the stay was absolutely lovely , it’s a shame I didn’t get her name to send a thank you note ….she locked us in a nice room with gorgeous views and recommended some lovely places to visit for my family … lovely lady …if you read this , thank you again!

Found the other staff to not be as helpful or engaging for a hotel I would expect better …. There is 1 lady that is outstanding but can’t recall her name unfortunately ….I think it would be great if the staff could improve on their engagement piece …. Just my nitty picky constructive feedback … overall excellent stay I highly recommend !!!

Breackfast was good and very quick, not a huge menu though. The dinner waiters were outstanding.

The service for a beverage was very slow if not non existent, we waited 40 minutes for service and just left. The bar was never opened. The bathroom floor in the room had spills on it and was not mopped. There has been some repairs to the property however they clearly stand out and look as if it was a quick fix, disppointing.

Location, service and food for breakfast was fantastic

I felt the five course dinner needs be be a bit more generous with the amount of food served up.

The staff and service. Thank you Vince in reception and lovely Kat in Eleanora restaurant.

not enough choice at breakfast .. fresh fruit and pastries would have been nice. prefer traditional buffet

Beautiful place environment

Restaurants not open so no food available

Good

Television was the size of a laptop and reception in the room was very poor, actually only one channel was working in Black and white. Outside area of our room was neglected, as well as Pool area. The restaurant was closed. We were notified of this only a few days prior to our arrival. Overall we felt the hotel was understaffed, & severely neglected. We expected better facilities for the rate charged.

The large, comfortable room, and good breakfast.

The incredibly unhelpful (and frankly rude) receptionists, coupled with the fact that there is no proper restaurant service other than breakfast make this feel much more like a B&B than a 5 star hotel. The pool should not be advertised as a facility as it is not maintained and is unsafe for use (not properly cleaned or treated and the surrounding area is overgrown with broken furniture - clearly unused for a long time). Really poor value for money. Would not recommend.