the location was gorgeous, although you definitely need a car to get around.

The hotel was outdated and very expensive for what it is. it must have been a nice place 30 years ago, but it seemed all maintenance has stopped since, leading to the decline of this hotel. The hotel is not very hygienic, the food was questionable and the amenities are a joke. This was by far the most expensive hotel that we stayed at during our month long trip to Mexico, but the quality was by far the worst. This hotel is ridiculously overpriced. The rooms are not well maintained and a bit dirty to be honest. The pool is absolutely freezing, the jacuzzi is not working and the gym is a bare room with a broken treadmill. The kitchen in the room is useless. The stove doesn’t work, there is not even a cup to use. The WiFi is not working in the rooms and is very sketchy in the lobby. The worst thing is that we decided to leave the hotel a day earlier, because we had to do some work and there was no functioning WiFi in our room. Explaining the situation to the hotel staff, we agreed that they would reimburse us the night that we would not stay there. It has been three weeks and they haven’t reimbursed a thing. They don’t even answer our calls or e-mails…. This is incredibly inconsiderate, rude and probably even illegal. Taking everything into account: don’t go here!

excellent view of the canyon

lack of hospitality, lack of customer service, difficult access to the rooms, bad transportation to other facilities

the views are breathtaking ❤️

A lot of the amenities where closed, out of service or had an extra cost (game room). There wasn’t a wide variety of options for dinner. Hot water was extremely limited. No wifi

very good position, the rooms with a view on the canyon are amazing. nice and cozy dinner by the fireplace! great place

nothing

The ambiance, staff friendliness, unique architecture, scenic views and warm fireplace always burning in the dining room.

Nothing.

the view was amazing. staff was very welcoming and helpful

BREAKFAST WAS GREAT STAFF WAS VARY HELPFUL VIEW WAS GREAT

Incredible view!!!!! Very clean, excellent bed.

Nothing to speak of.

This place is wonderful. Architecturally bizarre but in a good way. Well located. Great facilities. Beautiful rooms. Amazing bed. Great bathroom. Not expensive. Great value. Loved loved loved this place. Very accommodating. This is IT

Awesome and interesting place to stay. Bi-lingual staff was very helpful.

Dining room food was disappointing. Difficult to get cocktails served. Wifi was unreliable.

Personal was friendly, eager to help and provide information and transportation. Food at the restaurant was good. Places are within no time to reach. 10-15 min.

Cabins are cozy, no tv nor wifi in the room. Altitude is really to be felt.

very interesting, original and front of copper canyon. beautiful scenery

the jacuzzi was not hot and the pool was super cold

The view was incredible and the staff were extremely accommodating. The staff are so helpful and really do everything to make your stay the best possible. Our meals were delicious and the jacuzzi was lovely. Showers were lovely and warm. Cannot recommend this hotel enough. And get a canyon view because it is breathtaking!

nothing!

The manager did an exceptional job of seeing that all our needs were taken care of. Our room had a gas heater which kept us cozy at night. We enjoyed the freedom of sitting on the bar verandah with a nice view or later afternoon in the dining room with a fire. Lovely views of the canyon only five to seven minutes walk. Courtesy one hour walk fantastic. Free pick up and drop off from El Divisidero Station 🚉 Enjoyed the three course evening dinners.

Staff, food and location were amazing! The view from our room was breath taking. We spent a great time!

I would recommend having king size accommodations.

I though I was in Europe with the design of the building and cabin.the staff are very helpful and we had amazing time.highley recommended to walk to the very top of the hill about 500 steps views to die for .

Beautiful hotel, lovely location, warm jacuzzi pool, big room studio type with table, sofa, hot shower. Complimentary entry to the adventure park, transfer option to train stop in Barrancas. Staff was great, very kind and helpful

All was great, but If the big pool could be warmer that would be cherry on the cake

Classic hotel in magical lands