Excelente ubicación, el personal muy atento

Al llegar te dan un reglamento interno, especificamente el punto 8 dice que las terrazas solo se podrían usar después de 7 am y antes de 9 pm, sin embargo casi todos los días permitieron que americanos desde la 6:30 o antes estuvieran haciendo uso de las terrazas provocando ruidos que nos despertaban, el punto 9 del reglamento habla de que no se puede hacer ruido o escándalo y todos los días sin excepción los mismos americanos tenían reuniones hablando en voz alta, riendo, aplaudiendo sin importar si eso molestaba o no a los demás huéspedes, esos dos puntos hicieron que en la estadía en mi ningún momento pudiésemos descansar. Otro punto en contra es que las habitaciones no permiten privacidad en relación al sonido ya que se filtraban todo tipo de conversaciones de una habitación a otra sin importar el volumen de estas.

Las instalaciones son hermosas, en un ambiente de mucha paz, es hermoso

Todo

the terrace view was great and the free coffee was a nice touch. Quiet but good location. great showers.

the beds were a little on the firm side.

Hotel location was easy access to everything and to remember where you were. Close to the central park and Cerro de la cross ( the highlight of the trip)

The staff were great. Especially the night staff, very friendly and welcoming. Also, they were very knowledgeable about the area and gave recommendations so one could experience the best time.

All the staff was so friendly and the property was prime

N/A

The infrastructure of the hotel it's new. The bathrooms are great, the bedrooms are excellent too. They have a water and coffee station available 24/7. They don't provide breakfast but they give you discounts for the nearest restaurants.

Nice rooftop and safe place. Nice gardens and decoration. The bathroom was top!

The bedroom without windows with day light. Our window given on the corridor. we need to pay everything right now even for a bottle of water

noisy until 11:30 and bell ringing kept me awake rooms were not very creatively decorated. rather sterile.

Good location.

Loud - We stayed only for one night before leaving for a big hike the day after. The hotel is pet friendly, which is awesome, but there was a dog that would not stop barking in the room next to ours. The staff told us they could not do anything to help us, due to the pet-friendly hotel policy. When the dog would stop barking, we would ear the tv of the room next to us. Small and dark - The room was really small and not bright, because if you were to open the curtain, anyone could see inside the room. I think there are other hotel with better quality.

great volcano views, ample rooms and nice staff.

the restaurant at the sister property was not good at all. we went once and that was it for us.

There was no breakfast or food available. Had to go to another hotel for that.

No food, no facilities, room walls were paper thin so very noisy and difficult to get any sleep

Amazing help from staff.. We were with 3 dogs and the help was amazing.. Great shower.. Great location!!

All things were great, room was too cold however they helped us with a heater.. Wow.. Great shower.. Great location!!

construcción was going on one of the days we were there.

Nice hotel in pure Antigua style ! Confortable room, with a proper bathroom. Garden and rooftop are a plus !

Swimming pool is not on site

updated rooms, comfortable beds

A lil noisy during the day due to updates being made to the property but it is understandable and they were finished by the evening.