Breakfast was fantastic!

They didn’t have our daughters bed ready on arrival even though we had asked. However was resolved promptly.

Wide place, with acceptable cost.

Water was not clean, it was yellow color. When I speak to them they said the issue started from couples of days, and they did not inform us to change the reservation. But, when I read the other comments, I found out that the water is not clean and yellow since longer time ! And they did not solve it or inform at reservation. Room was not clean The furniture is old and they need to change it. Partially view to the see Not full

The location, the hotel and atmosphere

DStv channels are limited

The setting, appointment of rooms and the very professional and friendly staff.

There is some maintenance needed in the rooms (small water marks in the wallpaper, large crack through the bath) as well as in the dining room (wooden cladding on wall near breakfast buffet has quite a few dents, scratches and chips). These are isolated things I noted and did not detract from the overall beauty and comfort.

View, staff and venue!

Stiff breakfast rules and lack of flexibility.

The venue is situated in a beautiful area and the staff are really helpful to all requests

The first suite we stayed in did have an operational aircon and then the second suite did not have hot water, luke warm.

Restuarant pathetic

Had to phone twice for some ice to be delivered still never pitched

The location is nice, the grounds and potential for the hotel is nice. But its completely run down.

Carpet in every room stinks, water damage and mold on every wall, broken tiles, dirty, need attention literally with everything. Some rooms are not part of main hotel and are on 3 levels up with no elevator, you have to carry your luggage up 3 flights of stairs, and then walk to the main hotel for restaurant to eat. Restaurante ran down, cushions in outside patio ripped and no one cares. Spa is unpleasant, mold and water damage on every wall. Towels smell like old oil and are sticky, so either they are not using enough laundry soap or not using hot water to wash, or better yet why mix towels from massage oil treatment with all other towels. Honestly completely not what we expected. Door to room 339 was only opening half way and extremely hard to open, the frame was breaking out of the wall. Room 338 the latch was broken out of the door. Four tiles in bathroom 339 were completely loose above the toilet, so if you accidentally bumped them - they would fall out on your head. I can spend hours listing items, thats how bad it is.