Location to slopes. Overall layout of flat good. beds comfortable, warm, good garage and ski room. friendly staff. Quiet.

We booked two apartments and were promised they would be very near each other, but found they were on different floors. Everything a little worn. Kitchen knives terrible. Dishwasher unreliable, perhaps not very well maintained.

The pool was wonderful a lovely addition.

The staff were absolutely horrible to deal with. We were give the wrong room after checking in, they then wouldn't speak to us and even at one point closed the shutter in our faces. They said they were unable to change our room and then did not offer the difference back even though we paid more for the bigger/better room. My parents were spoken too soo rudely when asking for assistance from reception, my father was so upset he wanted us to leave on the first night, unfortunately we couldn't get a booking anywhere else. We had to call booking.com to speak with the venue and by the third day a man called us and apologised and again said they could not do anything to change the situation. It was really really awful. Two adults in our party had to sleep in children sized bunk beds the first night, as they both barely fit in this closet sized room and dwarf beds they barely slept and ended up having to move to the living room couch. This was extremely unfair to them as we purposefully paid for a Duluxe room with two double bedrooms. Additionally, the resort itself was dirty. For 4 days there was a trolley on our corridor full of dirty smelly towels/bedsheets and for 2 days there was rubbish bags. It is a shame as it has such potential with it's location and the pool but the staff really really made us feel so uncomfortable and upset for asking for what we paid for.

Location of the Hotel, facilities, value for money. Outside hot pool was very nice.

positioning is good for access to the snow. Swimming pool is also a great addition.

No smoke alarms in our apartment at all. There was a frame up on the ceiling in the apartment hall where one used to be. I mentioned this to the reception staff and they did nothing about it. Totally unacceptable.

the location, the pool and the staff.

the beds weren’t very comfortable and the pillows were really bad.

Everything

Check in very slow process

The leisure facilities were excellent.

Could have done with an extra toilet in our 6 bed apartment. We booked 2 apartments and were put in separate buildings which was a bit inconvenient at times.

proximity to slopes

Dog poo outside. Does no one pick up after their dogs?

The location of the residence right next to the piste. With the ski room and heated shoe storage.

Small apartments with extremely firm beds.

nice location

lifts always busy!

everything was good we had a good break thanh you

I had to pay €400 as a deposit I paid it on a prepaid credit card which it cannot be refunded to that card my fault the manager said the card would not be debited but the €400 was removed from my card

Great location for the slopes mountain biking and for town and The Luge and mini super market and about 20 minutes away from large shops.

The only issue we had was an accident in the pool, a cap had come off one of the pumps which suck my daughters leg and left her with a large bruise and very sore leg. We informed the manager and he came immediately but this type of thing should be checked regularly. We would have also liked a choice of room with a view (front facing) when we booked so early.

Location

Swimming pool too small considering the size of the hotel. The guarantee deposits is still blocked for an unknown reason.

Location is excellent and staff very friendly.

The sofa in the kitchen area is very uncomfortable and the ski lockers should be heated. Otherwise no complaints.

Location

The bed