Das Büffet sehr umfangreich für Normalesser Schwimmbad freier Zutritt Alles sehr sauber

Verständigung mit dem Personal unzureichend Sehr schlechte Ausschilderung und kaputte Zufahrtstrasse Fehlende Hinweise ,Seilbahnen und Lifte waren nicht in Betrieb Gluten-und Lactoseintolerant wurde nicht berücksichtigt,trotz Ankündigung mehrmals

Krásná lokalita, velmi pěkný hotel s kvalitními službami.

Využití bazénu v odpoledních hodinách bylo zpoplatněno.

The personnel was extremely friendly and helpfull. The Hotel is good prepared and equipped for families with small kids,

The maintenance level of the Hotels Interieur was insufficient.

Most of the staff was friendly, especially at he bar, and not to forget old cleaning lady who was always smiling. The hotel is good value for the money. Unfortunately that cannoy be said for the whole area when it comes to the prices for skiing.

The breakfast was the same all days. The water in the swimming pool could be little bit warmer. The ski room door lock was not working so one had to go trough the hotel. The ski lift nearby hotel is very old and slow, but you still have to buy ticket for whole are which could be as expensive as in Austria for instance, up to 70 euro per day.

breakfast, spa, kids playgrounds

no king-size beds in the hotel

location the ability to ski back to the door and the wellness center

the food was very much the same daily

Very good value for money. Convenient location for snowboarding and skiing in the area.

Breakfast was really good

-wellness center is really small. You need to book it in advance even if you have superior package with unlimited access there. Its not written anywhere... -for some reason price is calculated in eur (we are in Czech Republic btw). You can pay in euros(only cash) or you can pay in czk by card, but its calculated based on the hotel exchange rate which is awfully bad compared to official exchange rate. Be ready to pay at least 5% more

Everything was great, the breakfast was great, the room was clean and had adequate accessories, the wellness was perfect

There was no snow, but that's not your fault :-)

Hotel has huge indoor kids room with a lot of toys and activities. There are two restaurants in the complex. Hotel has swimming pool and sauna. There are kids activities in the morning and in the evening.

I payed 180,-EUR for 1 person/1 night and I was asked to pay extra, if I wanted to use the fitness or spa in the evening. The fitness did not even have a treadmill. People on the floor were slamming the door till 00:30. Something like "night/silent time" does not exist there.

Seems the manager should change the lady in the Spa Centre, as she was absolutely unfriendly and rude. All other staff was really good and professional.

The beer

Guy at reception doesn't even greet you when approached for an issue, and even sounded rough and full of himself, hence the repulsive type. Given the hotel was sold out, guy should learn to find solutions, not used the busy day as an excuse. So the guy receptionist fails at his basic duty of handling customer concerns. Conversely the girls had more soft skills. Phone in our room didn't work. Carpet had stains. Parking was tough to find. Access to amenities impossible due to full capacity on the day. No air con in the room doesn't help as then you have to open windows, but with people drinking in the lower floors, this doesn't help. Location is ok, but others are closer to the mountain views and better landscape.

childrens friendly , excellent breakfast

Disappointed to PINA Restaurant :( price is okay if the food will be served fast and fresh anytime of the day .