Unser Zimmer hatte eine Kleine Terrasse mit Blick zur Mosel. Das Zimmer war geschmackvoll eingerichtet. Es gibt eine tolle Sauna und ein warmes Schwimmbecken. Das Frühstück war reichhaltig und vielseitig. Das Personal außerordentlich freundlich.

Leider war keine Wellnessbehandlung möglich, weil das Personal nicht fest im Haus ist. Man sollte bei der Buchung direkt nachfragen und Termine festlegen. Striktes Rauchverbot auch auf dem Balkon oder der Terrasse.

Great location

No air -conditioning

An excellent room with a great view

Lovely room, amazing staff. My wife had a medical emergency in the dining room which was dealt with by the staff and clients in a wonderful way. I can highly recommend this establishment

This is a very nice hotel offering great views on either the river or the vineyards. The staff is very friendly and helpful. The facilities are great. The swimming pool is enjoyable and the basement is great for relaxing. Breakfast options are perfect. Good food and great support from staff.

Location, super great staff in all areas, very good breakfast.

Limited parking at hotel, but cross street parking just a couple of doors down, also standard for much of Germany. No problem.

Breakfast was good and the room was quite big. The food in the brouwkeller was good as well, but really expensive. Wine is €6,90 and hot coco was €4,50!

The service was very bad! Very dissapointing! There never is anyone at the reception, there is always a sign "be right back". If you ask anything you get a very short answer, as if they actually dont want to help you. Since again there was nobody at the reception I walked towards the resraurant since I needed help, i asked a question at one of the waitresses, she looked at me and then she just continued working and walked away, very rude! The only place where staff was kind was at the brouwkeller, but upstairs at the restaurant ...They could use a course "how to deal with customers". O and the spa only opens at 14.30 untill 21.00/21.30, that's not mentioned anywhere online. We expected much better service from a 4 star hotel, very dissapointing.

we liked everything

I can not think of anything we did not like

Excellent restaurant with friendly waitress Swimming pool Great breakfast

Alles was top.

WIFI

All is very good except attitude to the pets travelling together… it becomes impossible to take pet as almost all hotels do not accept them. 😔

atmosphere

location in central Mosel

Hotel was really nice with perfect view to Mosel river, room size was really nice and it was clean. Breakfast in the morning was good also, not as various as in usual another 4* hotels but everything was really tasty. Both hotel restaurants served excellent meals. staff was nice and friendly.

Our room was outdated, it needs renovation for sure. There were no bathrobes and slippers, we asked for it in reception and they brought it to our room, but in check out time turned out that we had to pay 3 euros for each. They didn't warn us that this things were not free of charge. bed was not too comfortable, it wasnt double as we wanted but two twins standing together. Mattresses on bed slipped at night and I fell between them few times.

The food was excellent and the staff were friendly and spoke good English. First time visitors, sauna and pool was good.

The bed was a little hard, and we were disapointed that the salon was closed on the first day. People got naked in the sauna! YIKES

Breakfast was ok and employees were nice.

Wasn't the luxurious 4 star I expected from pictures on Booking. Outdated style. Felt the owners might not have really cared to make any improvements. Wifi was poor and no phone reception in hotel, although worked outside. No one available at reception in evening. Very limited parking, although there is a free lot accross road. Shower was very tiny.