The attractive of the place is the hot Springs and the landscape. The hotel is in the middle of a forest.

The attractive of the place is the hot Springs; however, they only have one regular size pool for the guest of the hotel. As a consequence, it is always full. The hotel includes three meals in the price; however, the schedules to serve the meals are too reduced. They just give two hours to eat breakfast, lunch, and dinner. Besides, the selection of dishes in the bufett is quite limited. They just have two options for each dish and there is not a chef preparing any special request. The check in is at 3 p.m and the check out is at 12 p.m. If you exceed the time, they charge you $400 (pesos). They charged me a junior suite and the room was very basic and simple, no luxury included to be a junior suite. It didn't have a hair dryer, iron or iron board, they didn't offer coffee or tea. I asked for a hair dryer and extra soap (there was just a small bar of soap and a small bottle of shampoo in the bathroom) and they said that I had to go to the front desk to pick them up. They said that they did not have enough people to send it. The price does not correspond with the food, services, and amenities they offered; specially for the country and region where this hotel is located.

Staff was outstanding. Very friendly, helpful and accommodating.

The food was adequate. The prices high.

nothing they are rude over price

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The relationship of price and quality of meals. 170Mex$ for one quesadilla!?!?

beautiful place.

buffet is pricey and the quality of food and coffee are not that great

I loved the hot water to swim.

the key card fail often and it takes time to fix. most pools are not open during the week. as a tourist I was disappointed to have been so limited to access either to the spa or the fun pools we were looking forward to.

The road to the h ya otel isn’t good, there isn’t wifi eventhow hey offers in the website, there’s a smell I’m the room . In the lobby ladies restrooms there weren't no soap no paper. The mattress it’s super hard and bad Pillows .. In the thermal water was seven in the evening and was all darkness because they had the lights off .

The part that I already mentioned

I did not like anything abput this place, it was extremly cold. No heating, had to wear a coat even in the dinning room. Meals were not very good wither.

Extremely COLD, no heating. We all got very sick after staying one night. Not enoigh blankets, we froze all night lpng, couldnt wait to leave and never return.