The apartment was spotlessly clean, the staff at the hotel were great, and the restaurant downstairs was fabulous. location is the best, between high shopping, restaurants and bars and the old town for a more traditional nice experience.

upgrade to the shower facility could be done as it’s just a shower hose hanging on the taps, with a flimsy shower temporary shower curtain

On check-in there was a little confusion and we were not told about breakfast so we did not utilize this.

The apartment was beautiful, well located with helpful staff. The location of the apartment was very noisy as it was just above busy streets with many motorcycles, mopeds, and cars expressing themselves.

The location is great because it's really close to the Old Town, but away from all the hustle and bustle and loudness. Most of the Hotel Aston staff were great, and helped us with checkin and brought us up to our apartment. After having the wrong entrance code given at checkin, we eventually got in. The apartment we got (#5) was on the 5th floor, which had elevator access but you still needed to take a set of stairs. Wifi was decent, and there were two sink/shower rooms, with only 1 toilet which was separate from the former rooms.

We were very disappointed with the response of the hotel front desk staff at Hotel Aston, in particular, a woman named Catherine when we informed them of an ant problem. She minimized our claims of having ants in apartment 5. She then accused us for not cooperating because we didn't return to the apartment on her command, but as we were tourists in town for a few days, we were exploring, leaving for a full day most of the time. It's an older building, so this is ok. On day 1, we checked in the evening, got dinner in Old Town and went to bed. On the morning of Day 2, we noticed a few in the bathrooms, which we brushed off. On the morning of day 3, we saw more, so we purchased Raid in the morning and set it out. Again, we were out most of the day. To our horror, we woke on day 4 to dead ants all over the kitchen counters and floors. When we brought this to the attention on the same day, Catherine was dismissive. Eventually after some time, she called us after we had left to explore for the day, and she got annoyed hat we were not present, said they couldn't enter without us being present (ironic because on Day 2, we had been asked to allow a locksmith to enter and change the locks??) Since we did not have plans to return within an appropriate time before nightfall, we avoided the kitchen (we hadn't used it at all besides to refrigerate water). On the day of check out, we let her know once again, and she diminished us once again. It wasn't until maintenance was finally sent up to investigate, in which he exclaimed that it was a bad situation. We asked to have our cleaning fee waived or some refund to 'make it right' but she was argumentative and promptly told us no. Despite the great location, is not worth the money we paid to have an ant infestation problem. It is also not worth getting talked down upon either. Most of the other staff were great, but we have a very negative experience with Catherine and this really impacted our stay.

Location, location, location. In the heart of Nice Ville, just near Hotel Aston 4 stars (these apartments belong to this hotel), spacious, new, and nicely furnished.

One of the bathrooms (salle d'eau) was full of ants, like hundred of them. The building is old and refurbished inside/ out, so that is probably why the ants are difficult to eliminate. The cleaning was not done correctly, we took an apartment for 5 people so we had to use the living room couch as well. When it was opened there were dark long hairs on the mattress. There was no vacuum cleaner, we stayed over a week and we are used to living in a clean environment. We were not able to clean the floors the way we like.

This was an attractive and clean apartment in the center of Old Town, Nice France. After a long day of exploring and shopping it was nice to return to a cozy and clean apartment. The location of this apartment was perfect. We walked from the train station to the apartment and saw many of the "Not to be missed" tourist attractions all on foot. There are also many fabulous restaurants within walking distance.

location and nice large apartment

unfortunately a list of issues with the facilities and stained furniture. cleaning wasn’t highest. quite a list of simple things that should have been checked and easily solved. attention needed to check customers are ok too. no follow through of promised tv engineer to help fix it loo smelt all through the stay suggesting a plumbing issue

location

elevator not reaching the actual floor… no security building door openen without code just with a little push.

Endure a bad incident in dublin airport on 10th September and tried without any reply to contact this premises to update them with all that went on with Aer Lingus as I’m sure most people knew that weekend. Sent several emails and messages for 5 days and still no reply to date. My family will get to Nice soon but we’ll never stay here. No problem in taking my money or in answering messages prior to our trip but once my money was taken, absolutely no customer service.

good location good breakfast nice rooftop

they asked 500 euros guarantee deposit at arrival I used my friend’s credit card for this this info wasn’t communicated before arrival

The location and style.

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i like every things but need to but mor ear condition AC in the rooms becouse of the hot wether it was only one AC in the living room

must have AC in the rooms

evrything

nothing

beautiful apartment and very helpful staff - especially Alex who helped with storing our bags multiple times

a little noisy late night in the street when our window was open in the master bedroom, and parking is off site.

Location for old town, massena area, port, park and beach is absolutely perfect. Everything is within easy walking distance.

Our apartment wasn’t ready till 6pm and check in was meant to be at 3pm. I had made the booking that morning and it seemed as though the reception staff hadn’t seen my booking till I arrived at reception to check in. My booking was last minute due to my flight home being cancelled and having to make last minute arrangements for myself and my two children.

Fantastic location with a great view from the balcony and easy access to public transport and restaurants

More cleaning products in the apartment

The property page indicates that the apartment has 2 bathrooms. It is not true. The bathroom is one and does not have a toilet. The toilet is located separately. Thus, the apartment has one bathroom and one toilet. We wanted exactly 2 full bathrooms and that's why we booked this apartment. It turned out that this does not match what we saw. The apartment itself is not bad, but in need of renovation.