the check in was hard since i booked thru a 3rd party booking.com the resort could not find my reservation and all the codes and info i had was of no assistance.

Everything

Nothing

Large and spacious! Very convenient!

Hot water stopped working. Front desk sent a security guard to bring a key to a neighboring unit and he never came.

I was really shocked for the price I paid!! We will definitely be back!

Some of the outlets in the kitchen didn’t work. Also the TV in the master bedroom only worked if you were directly in the front with the remote.

This view of the mountains 

The windy roads that were under built with no real shoulders and the “Check in” signs that are miss leading that were leading to finial lodges provided confusion to register.

The food at Splash Restaurant was good and reasonably priced. Location of the property was also good. The amount of activities were great.

The cleanliness of our condo was not good at all. We had to clean upon our arrival. Wine stains on furniture, jacuzzi tub dirty, dusty all over and floors not clean. And we could not use the balcony because of all the wasp hives on it.

Room inside was okay

The check in experience was horrible. It was not a standard hotel check in. We had to wait in a long line of people and there were about 10 employees quickly checking people in like we were at a ticket booth not a hotel. The staff member called us up and then proceeded to help someone at the same time. She was so distracted and was handling two people’s personal information and room information. I was very uncomfortable and irritated and stated to her that she could have helped her first before calling us up when she insisted it was fine despite being uncomfortable with it. When we got to our building, the cleaning staff were leaving the building with huge trash bags full of laundry and were collecting piles of it by the stairs like it was a huge pile of garbage. AND THEN THEY LEFT THE BAGS THERE OVER NIGHT. They did not pick up the bags until the late next morning, which I have time stamped photo graphic evidence of. Huge piles of trash bags full of dirty laundry right at the entrance of our building it was so disgusting. At this point I was concerned of the cleanliness of our room. In appearance it was fine, but if they were okay with leaving those bags out how thorough are they in their cleanings. The staff were young and talking on phones or to each other, so I do not trust their care in their cleaning. There was also a bath tub jet in our carpeted bedroom, which I thought was really strange. Also the entrance to our room door is behind a key locked door and then separates into two rooms/doors like it was a college apartment. We did not have a room with our own entrance/door which also made me uncomfortable. The room overall was okay, but the overall experience makes me never want to come here again.

Everything

Nothing