Horari check-in i check-out

Oriol, the desk Manager was excellent and tried his best to help us.

We went the 2nd time to Hotel Franco for a much needed relaxing weekend with a Spa. Our room which was on the other side of the Spa was not cleaned and like a cupboard, so small. Oriol managed to move us.. The much needed Spa was not working, only one jet so we skipped this, much to my dissapoint. We decided to have a pre dinner drink at the bar but again, could not relax as the staff hoovered around us, very unprofessional. We felt the hotel now concentrates more on the restaurant than the hotel It was a great shame

Food was good and quite creative. Liked all the woodwork throughout the property.

Spa pool water was not very warm. Tended to have to ask staff for pool loungers and towels. Felt the staff morale was a bit low. The Padel courts are in a very strange location - right in front of the fantastic views of the mountains.

Place is perfect, is so quiet, the room was very very comfortable, and the facilities were nice. It's good place to relax yourself.

Breakfast is between 8.30 to 9.45, I could be until 10.30h or 11.00. As well as the check out it could be until 12.00h instead to 10.00h.

Gorgeous location and the hotel looks lovely on the surface...

Hotel & booking.com need to amend the information advertised - you do not get the room you paid for and sadly the check in staff seem to take a delight in being rude and mocking you if you raise concerns. Their attitude, and the poor standard of covid measures, and poor cleanliness influenced my decision not to bother spending any more money in the restaurant or spa...

The Room was spectacular, but the view from the hotel was divine

No internet in the rooms 🙁