Personnel très sympa,cadre idyllique,calme parfait

Le décor, la piscine le personnel

La literie, la baignoire, loin d’être à la hauteur du tarif demandé…

Super

Rien

The pool area was great

No air con in teh dining room, jacuzzi did not work. And the bathroom jazuzzi filled with water but never drained. The guests had to stand in stale water for three days.

Very nice property off of Marrakesh. The villa was spectacular. Yet what made our stay nice was the top notch service by Hamouda and Bouchra who took our experience beyond the extra step. Highly recommend staying here.

Sehr gute geschmackvolle neue Ausstattung. Schöne Hotelanlage.Fantastische Weitsicht auf das schneebedeckte Atlasgebirge.

Wir waren Ende März fast die einzigen Gäste. Hotel ist umgeben von ungepflegten Strassen mit Schlaglöchern und Müll. Direkte Umgebung nicht schön. Auf jeden Fall Auto nötig.

Petit déjeuné correct accueil serviable prés à nous aider à porter nos valises sauf le responsable de l'accueil qui n'a pas fait preuve de franchise et pas du tout arrangeant confort du lit pour les deux première nuit d'hôtel ok, mais pas pour la dernière nuit

nous avions demandé une chambre pour deux personnes avec deux lits séparés, l'hotel nous à mis à disposition un lit deux place et un matelas directement sur le sol: une honte !!! le service restaurant est très long

Some of the staff were very nice and tried to be helpful : the young Mustapha (not the responsable) and Sofiane were very kind and helpful compared to the rest of the employees.

Instead of the 5-star hotel we had hoped for, we found a business that could not even begin to meet these criteria in terms of facilities or service. The staff, while visibly trying, were at a loss due to the apparent lack of training and professional leadership. The food is awful and expensive; We payed 88e for 4 miserable plats that they called tajine; The hotel is approximately 15km from Marrakech city center instead of the 11 km stated on booking.com. From the asphalted main road, two approx. 1 km long mud tracks lead to the hotel. Due to this secluded location, one is dependent on the taxi services of the hotel. The price of taxi services of the hotel is 50 euros to go to the city and come back. Compared to 200-300 euros when you take a taxi by your own in the city; The hotel is clearly taking a nice commission here. So if you reserve one week at the hotel, assuming you go only once in the city (which is not frequent), you need to consider paying 350 euros just in taxi services of the hotel. This is something to think about before making reservation. The internet was almost inexistant in the room (we were in room 6); We had a cut of electricity and water, when I was taking a shower; I had to clean my self with a bottle of water. The food is awful; We are used to morrocan cooking as we have moroccan roots; the 4 "tajins" we ate were a disgrace to moroccan food; On top of this, they asked 88 euros for it, when the actual price was 40 euros; They barely apologised for their mistake; A computer mistake according to them... As mentioned earlier : Only 2 persons gave us full satisfaction : young Mustapha (not the responsable) and Sofiane; Rest of the employee should take example;