Pool and Suroundings

The kitchen did have cookware. But they were not sufficient. In the starter kit RBR should also add Salt and Paper . This are just good to have suggestions. Otherwise the facility was amazing !!

The water park for the kids

They did not leave no paper toilet, their was no cold water in the kitchen sink, they did not leave trash bags only 1 bag for 6 nights had to buy my own also had to buy dishwashing soap and toilet paper, I had to mop the floor because kids feet were black while they were walking. Called maintenance to unclog bathrooms sink and they never showed up. Had a hard time getting in at the gate my names and my guest were never put on the list had to call each time to switch my guest name for family members to come visit very inconvenient.

Great location, comfortable beds, awesome pool!

Windsor Hills is a wonderful resort, the amenities such as the pool and water slides are a huge plus and we enjoyed this very much. The staff at the pool were very nice, helpful, and welcoming. We would definitely stay here at this resort again, but NOT in the same unit or any unit owned by RBR Vacation homes.

We did NOT like our particular "LUXURIOUS CONDO" #404. There wasn't much LUXURY at all. While this condo has great potential, it needs some work, painting, and updating. But most of all, a professional deep cleaning should be done prior to each stay and it is NOT! This condo was FILTHY. Dried spilt food in the burners on the stove, something was spilled and never cleaned from on top the refrigerator, the place had a good inch or more of dust on the ceiling fans, so we couldn't use them. I was afraid to touch or pull back the curtains because of the thick layer of dust on them as well. The screened in balcony had a square cut out of it. And the most disgusting thing yet was the kids bathroom where even though there was tape over the toilet lid as if it had been cleaned, it still had dried on puke and / or feces that had ran down the front of the outside of the toilet and just left there, I had to clean it, it was nasty. Attempts to email the owners were unsuccessful and they didn't return my email until the next day after we were already into our day 1 of a Disney park when I was told if we were uncomfortable we could leave by 3pm and be refunded only for the unused nights. I explained that we were already into our park day 1 of 4 and so that couldn't be am option. Then if this isn't bad enough, on the last day of our stay as we're packing up to check out, there's a knock at the door, it's a dark haired man who is holding up a phone showing a pic of a blonde girl, and points picture saying, "you see?" My husband says no, he says ok, no English, and walks away. Then come to find out it was the cleaning people!!! He was with a short woman with glasses and they were trying to see if we were gone yet. Why be sketchy like that? Very creepy, to say the least. They need to be fired, because the definitely don't clean obviously.

The condo was comfortable and very close to the Disney Parks. And the pool area was very relaxing for the adults and splashpad was fun for the kids.

The condo could have been cleaned a little better as the floors were dirty and the bathrooms weren't very clean.

Beautiful

Nothing

Clean and very convenient

The gate staff one night was horrible. The gate wasn’t working properly and they were yelling at everyone, telling us we need to scan our passes even though we were. Other than that no issues

pool and club house

property needs to have an deep clean. area rug in living room needs to be replaced. I had to wipe down the Disney wall in bedroom. very dusty!! Also all the curtains and ceiling fans were very dusty. couldn’t turn on fans did to dust flying off. Condo needs to be painted and done new bed pillows.