location close to the beach, close to restaurants, easy access to main road

3 floors to walk up, no fan in bathroom Sent email to check out, day before I had to check out. Very confusing and scary!

Nothing

Too expensive for the size of the room

Workers at Front Desk were Awesome, Kind, Understanding, Knowledgeable and Very Patient with many of those checking in at all hours. Many were disappointed because of No Parking and Not easy to Contact Host or Booking.com or person on grounds. This was my first experience and definitely my last...too stressful. Mahalo!!! btw, Front Desk worker (Christy) made sure she took great care of me (Aunty) while I waited in lobby for 3 hrs for my daughter/grandbebe concert finish. I did not want to stay in room 152 by myself and walk up to lobby (car was parked there) at 10pm because I did not feel safe walking by myself thru torched lit pathway. Other guests were okay but many not happy with process and esp. No Parking.

Limited Parking, No Security except for Fron Desk Workers. I'm sure Ellen is a hard worker but she's not friendly at all or understanding...No Aloha!!! I guess I'm an exception since most of the guests are tourists/foreigners. I haven't been to Kona since 1990s, traveled Kona often small kid time...born/raised Hilo/Keaukaha. Many of the guests were not understanding since Kona Islander is not your normal hotel. Even if Ellen was direct with her answers, I can accept her tone dealing with so many guests. Btw, it was very difficult to receive booking.com messages/instructions. It took me three tries to finally get all information. I do appreciate Gayle (Host) for accepting my calls and allowing my 13 yr old grandbebe on day of scheduled stay.

keep to yourself environment

what wasn’t there to like, had everything

It was clean, tastefully decorated, and comfortable.

There was no elevator. Using the stairs was difficult with suitcases and a handicapped guest.

close to the strip

noisy and older property

Nothing to like.... The property DID NOT ACCOMODATE me... I end up sleeping in my rental car

Nothing to like.... The property DID NOT ACCOMODATE me... no communication. I arrived at the Inn but no person at the front desk, called and left a VM - no response or call back. I end up sleeping in my rental car....They should have decline my booking. Wasted $305 for nothing.

The front desk person could use some customer service training. I don’t think that you should assume that I lied because we used three plates and three cups. The chipped cup could have been there for some time if the prior customers washed and put it away. I certainly don’t expect any extra charges from the host.

The room and property were great. Allot of review complained about it being outdated. I thought it was fine. The location of my room 152 couldn't have been better.

Parking. But I knew from the reviews what to expect. I parked across the street and that worked out fine. I was a little shocked how a $199 room could end up costing $430. But still enjoyed my stay.

No Breakfast available as far as I was informed. Too many roaches. just gross.

No Breakfast available as far as I was informed. Too many roaches. just gross.

We stayed in 2 different units during our stay. Luckily they were close to each other (units 141 and 139) and both on the bottom floor, so we had a patio and didn't need to walk up stairs. Each unit has the same studio floor plan, so they all have murphy beds. Both units we stayed in were furnished well and had full size refrigerators with ice makers and fully stocked kitchens with toaster ovens, microwaves, and coffee pots. Both units were great about leaving some basic things in the refrigerator and cabinets (coffee filters, spices, oils, condiments). One had really nice beach chairs and an umbrella to use. We were definitely hesitant when we pulled up in our car, but once we got in the unit and opened the bed it was comfy and we turned on the AC and unpacked, we were very happy with the accommodations. It was great to be so close to so many restaurant options and to sunsets on the beach. We also really liked that the rooms were very quiet.

The outside of the condos looks off-putting. There are metal screen doors and the parking is limited. The front office to get the keys is not always staffed and we didn't know how to reach anyone.

Too early check out