I fantasized about having fun before booking the room 101. Because their bathroom can see Mount Fuji

We paid for room 101 a month ago. When we arrived at the villa and checked in, we had a problem and needed to be moved to room 105. Then check their email the day before notifying us of a room change. We are very dissatisfied, because the itinerary arranged for staying in room 101 wasted our preparations. I am struggling to seek compensation. Although we finally received an email informing us that we would refund the rent, it has been a month since the trip and we have not received any other information. Everything makes me doubt the credibility of Booking.com and Rakuten Travel.

The place has good facilities, it’s perfect for family stay.

very good view of Mt.Fuji

Check in procedure was a pain. It kept jumping back to main page while you struggled to key in info of all guests. The call centre for video authentication took a lot of time to reach. The whole procedure costed me 30 min up