The owner was prompt in replying to messages and the location was excellent,--right next to a mall with food court and grocery store. The parking was secure, with an alarm on the gates. The neighborhood was quiet (a plus for those not used to the typical noise of a South American country). All around, a comfortable stay.

For us, it was not a problem, but there is no heater or fireplace and Cuenca (altitude is over 8,000 ft.) can get chilly at night.