The property is in the Bethany West community which offers a pool for a $30 per person fee. A gym and play area is included. The property has a good floor plan.

According to the property description, we should have had a working dishwasher, parking pass and gas grill. The dishwasher was unusable because it was moldy. The parking pass was not at the property, nor was it delivered after I spoke with the 2Vacasa representatives. The gas grill was rusted and unusable. When I asked for a working grill, the representative told me that a grill was not a guaranteed amenity. They did send out two different cleaners, but neither properly cleaned the dishwasher filter. Both of them just sprayed the dishwasher and ran it. Unfortunately the filter was filled with black mold, which I pointed out to the Vacasa representative. She said she would spray it, and run the dishwasher. That action did not make the dishwasher usable. The house needs a thorough cleaning. Some of the walls were written and/or had things thrown on them making stains. Example is the front hallway which had what looks like slime stuck to the ceiling near the light. There were brown spots on the ceiling also. There are sand bags by every door to block water when it rains. In the downstairs storage room there is a dehumidifier, but it wasn’t working. Thankfully, it didn’t rain a lot during our week. I did report the non operable dehumidifier, but nothing was done. Upon arrival, we noticed the weeds growing out of the gutters. That fact probably adds to the water flow problem at the property. Reported too, no action taken. The property’s outside needed cleaned up too. Garbage was ground into the leaves and rocks next to the driveway. Greenery needs cut and leaves need raked. I guess the owners are still making money, it seems that is all that matters.

Location was about the only good thing. It’s a shame bc the house had potential.

It wasn’t so much the property itself, but the property manager. Check in was at 4, and we arrived at 4:40 to a completely trashed house from what I can only assume was from the previous stay. It had not been cleaned for the next people to stay. When Vacasa was called they were of no help. We spoke to 5 different people since 5pm and finally they had some poor lady show up at 8pm to clean a 6 bedroom house alone. Our whole family had already begun and continued to clean when the lady arrived. Again, Vacasa was no help what so ever and only offered to reimburse our dinner for the night. Albeit a nice gesture, it did not change the fact that they couldn’t give us a reason as to why the house was never cleaned and continued to give us the run around with how long the cleaners would be. I cannot begin to explain the filth that was left behind for us to walk into. Urinated towels were piled on the floor and one was defecated in. Beds had urine stains, the toilets were disgusting, the showers had hair all over them. Counters were sticky and the floors left your feet black. Before the cleaning lady came, my daughter began cleaning the floors and the mop water was black. The basement has a moldy smell and stains all over the carpets. This house is not marketed truthfully. The pictures do not show the stains not only on the carpet but on the furniture ( which we covered with blankets). Vacasa should be more diligent in taking care of their properties and not scam people.

The property was beautiful. We were looking for a nice relaxing family vacation and that is what we got. The surrounding community is nice and quiet. The only thing that would’ve made our stay better was if the pool had been open so we could’ve taken the kids swimming.

The pool being closed, the surround sound system in the living room did not work even after someone was sent to try to fix it. The master bed was pretty hard, could definitely use a softer mattress. The cleaning crew should check all drawers when cleaning as we found a condom in one of the bed side drawers in the master bedroom that the previous people must’ve left.