Excellent breakfast room spacious and clean and comfortable

Nothing

The room was spacious and very accommodating. The bed was lovely. The lighting is very good. The breakfast is very nice too. Thank you!

The parking is very limited and could be expanded. The "extra parking lot" across the street is not paved and is not ideal.

Very nice room. Bed was really comfortable and clean.

Not much we didn't like. Maybe a different shower head, but the room was really nice.

Best Western was super close to everything we were doing in Louisville for the weekend without the big city rush around us. It was clean and well kept and had a decent breakfast.

The pool was closed for maintenance which we found out it had been for 6 months or more. I had my children with me and that was part of the reason I booked the property was because it had a pool and turns out they didn’t get to swim.

Convenient to interstate, clean and comfortable.

Was very happy with how clean the bathroom and room was. .bed was comfortable and room came with everything you could need.

When I pulled the blanket back to get into bed one side of the bed looked slept in and there was hair on the sheets. Not just one or two quite bit. Not only hair from someone's head but also what looked like body hair too. However when I went down stairs and asked for clean sheets she was very nice and gave me clean sheets from the dryer.

The hotel had a good breakfast. Rooms were recently updated but cheaply.

The pool was closed during our stay and was posted as a small note on the website after we booked our stay. The walls were not well insulated-we could hear the person in the room next to us snoring and every time a room shut in the hall our headboard shook. There are 15 parking spots for this large hotel so you will likely need to park at the best western next door.

Not much, not sure I'll go with booking again after this one (I've tried calling your 800 number and talking about it, not going to bother typing it all out again, but as far as I'm concerned, you guys have lost my business based on the way it was handled. This was the nastiest place I've stayed in a LONG time, they handed US cleaning supplies to clean up someone else's literal crap, and the lied about it during when I tried to have booking step in and of course, booking took the hotel's side

Pretty much everything, not sure I'll go with booking again after this one (I've tried calling your 800 number and talking about it, not going to bother typing it all out again, but as far as I'm concerned, you guys have lost my business based on the way it was handled. This was the nastiest place I've stayed in a LONG time, they handed US cleaning supplies to clean up someone else's literal crap, and the lied about it during when I tried to have booking step in and of course, booking took the hotel's side