First time using VRBO and the experience was excellent. Prior to arriving was in contact with Gale the Property Manager who was very helpful. The location of the property is perfect, the street and access to the property was/is very clean and well maintained. I was not familiar with the radiators so called Pass the Property and service was provided within 30 minutes of my call. The property was well equipped. Will definitely consider staying here again when I visit Britain again

Good afternoon, I did want to follow-up with you regarding our disappointment with our stay. We were only there for two nights in order to travel quickly via transit to London-proper for a full day tour. We had a very nice dinner at an Indian restaurant the first night we arrived, that was a 10 minute walk up the road. But, unfortunately, we arrived at the apartment to a strange smell in the entrance way to Unit 4. We thought that maybe no one had stayed there for a few days (or weeks) so we opened all the windows to air it out. We went into the kitchen and the floor felt sticky on our socks and the countertops did not feel clean when we put items on it (like there were crumbs on it). When I went into the bathroom, that's when we realized where the smell was coming from, so we ran the water in the sink for a few minutes thinking that might clear it up. It did not.When we turned the light on I could see dust and dirt on the floor as if it hadn't been washed or dusted. Upon closer inspection the shower frame was covered in dust and the track was grimey. I have attached photos that if you zoom in you will see what I am talking about. The smell never went away, if anything it got stronger. We had to leave the bathroom doors closed with the fan on constantly.

We really enjoyed our stay here, the apartment was very comfortable and had everything we needed, great location close to the centre and very helpful communication with the staff ahead of check in. Thanks!