Excellent location. Excellent suites. Very responsive staff & management

Nothing

This was a convenient to Beverly Hospital. We were visit a family member.

The cleaning product smell was very strong. It was reassuring that the room was clean, I am very sensitive to the cleaner fabuloso especially.

Convenient location

The room was frigid when I arrived. The heat had been totally shut off, and the weather was exceptionally freezing cold outside. It took up to three hours for the room to warm up decently. In addition, there was only a light extra blanket in the room, and I had to go looking in the supply closet to thankfully find an extra comforter.

Nothing was special, but overpriced by $75

Super strong cleanser smell upon entry, I complained we’d get headaches. After two days, smell was replaced by a mold smell. Overpriced. No breakfast, no office staff, no common area. Just a motel for $150 but with no one there. Key code broke/had to get another. No extra towels for two night stay. Blanket was thin. No toaster. Place was run by someone on a telephone long distance.

The location was perfect, close to everything. The room was impeccable

Nothing really! It was perfect

I didn’t - wasn’t able to stay was locked out of room with ZERO help from property (no desk check in or employees on staff) .

No employee on sight

The staff was amazingly helpful and really worked with us! The rooms are spacious and comfortable, the kitchen saved us an exorbitant amount of money, and having laundry on site was super helpful.

The parking situation was a little lackluster - when they were busy, we often didn't get to park near the stairs that would lead down to our room. But that is seriously my only complaint.

It was located near Salem and had access to various places to eat or purchase items we needed during our stay. The separate bedroom and kitchen area were a huge plus.

Supply closet never had bath towels on the two times we checked. Heat was difficult to regulate.

Spacious room with useful kitchenette, very helpful staff who respond quickly to queries online. Customer service could not be faulted, very accommodating personnel. Good location given proximity to train station. Parking right outside, which is very convenient with luggage. Safe neighbourhood. Shampoo, conditioner and body wash in the bathroom, which was a nice classy touch!

Unfortunately, Cleaner had missed sticky substance on one of the dining chairs left from previous guests (maple syrup?), which we had to live with as no one on site to clean up with disinfectant (we had none). No plates in kitchen but there was cutlery, mugs, toaster, microwave and fridge. Would have been good to know, so remember paper plates.. Liaised with customer service and they said will look into, so very accommodating and considerate. For us, we were in basement and unfortunately could hear upstairs walking around constantly, so struggled to sleep initially.

It was very clean and beautiful

I’m old school and just like seeing more staff members. It’s not a bad thing it’s just me.

Roomy Clesn

No wash cloths Sheets did not fit the beds

Clean and convenient

How to cross a scary street to find a place to eat, and did not know where to go eat there was no information.

Well equipped and convenient.

It was really easy to access my room and I loved having a kitchenette. Everything was very clean and the bed was very comfortable.

Everything was great.

Location and ease of checking in

Required a damage deposit and the sofa bed was extremely uncomfortable.

The location and easy check in Room were somewhat spacious but def not for 3 person

The rooms were not like the pictures on the website and or booking If you are downstairs you can hear every step from the people staying upstairs Very dark, they need to change at least the light bulbs The pull out couch was horrible Check out is 11 with cero flexibility even having a check in of 4 pm

Easy to find.

Little bit cumbersome to figure out the door passcode routine.

The room was clean and comfortable. Good location with plenty in the immediate vicinity. Also convenient for going back and forth to Salem. Was only about a 15 minute drive. Communication was through email but the staff was very responsive. Would definitely stay there again.

Our housekeeper Patricia was very nice and available if needed. Our room was Very Clean! Location is very convenient and driving to Gloucester or Salem was easy.

The only thing I can actually complain about is the sofa bed mattress. Room 3 needs a new one. It was not very comfortable.

It felt like I was staying at a friends guest room instead of a hotel room. Very homey feeling.

The shower drain had a slight odor to it.

the WiFi worked great, self check in was great. location was excellent for the train

even though the WiFi worked great, neither television would connect. we know how to work roku TV’s so it wasn’t user error. also, be aware that they charge $150 security deposit, and that doesn’t come up anywhere in the booking process on this site. they call you later to make sure they get your credit card details, which I’m assuming they don’t get from booking dot com.

Their customer service is excellent !

Nothing

Great location, across street from large supermarket (Stop & Shop) made shopping for supplies easy. The kitchen had plenty of cooking tools/pots, large fridge, toaster, etc, appliances in good working condition, so easy to make meals in the room. Very clean rooms, and I liked how the properly made it easy to help ourselves to fresh linens and towels if needed. AC units worked great, fortunately because it was a hot week. North Beverly is a very central location, short distance to lovely Cape Ann and the northshore, and a quick drive to Boston. Is a quiet, clean neighborhood with no bars or rough crowds to cause unpleasantness.

Don't stay here without a car. Lack of restaurants withing walking distance (the Bertucci's has moved). Only a hipster juice bar and a diner withing walking distance. But with the full kitchen and grocery store, you can easily make your own food.

Great location, quiet, clean and comfortable rooms, and pleasant staff

What breakfast??? Was there breakfast somewhere??

No full length mirror Too many emails/ texts