La prise en charge du transport depuis le parking à la location (arrivée et départ) L'amabilité et la disponibilité de la réception avec petit briefing pour les explications courantes. Studio propre, Linge de lit + serviettes de bs, petit nécessaire nettoyage cuisine, Sdb baignoire La borne pour le forfaits. Le départ et retour "ski aux pieds" depuis la résidence. La découverte du domaine du Soleil

La possibilité de rangement dans un studio cabine(21m2) est trop juste, dans pièce principale et Sdb manque de patères et étagères, nous étions 2, je n'ose pas imaginer pour 4 personnes ! :( WC dans la Sdb Le casier à skis est absolument EXIGU, comment mettre les skis + les chaussures de skis + casques dans un réduit "ridicule" du coup, tous le monde monte à la location avec les chaussures de skis, ce qui est contraire aux affiches proches des ascenseurs, mais pas le choix !

Great location, beautiful views from the balcony.

the location and views

there was no wifi all week and when we arrived the water wasn’t working until 11pm when brown water came through. we then had to make out sheets that’s fine but didn’t expect it. no food in apartment there should be a vending machine in reception for late arrivals so you can eat . the balcony had ice on it so was a death trap

Ski-in / ski-out Comfortable bed Bath.

Poorly designed space - open corridor, lack of storage space. Small details like straight hooks rather than curved so out ski jackets kept falling off.. No oven, only a microwave. Bathroom had clearly not been cleaned.

The views from our room were amazing. The staff were friendly.

The horse or snow cat taxi to take you to and from the hotel are so disorganised and not reliable. We ended up giving up waiting for one and had to drag all our suitcases down to the cable car. Thankfully we could manage by ourselves but it's a nightmare for anyone with kids or carrying ski equipment ! The reception shuts in the middle of the day which is really inconvenient, when we arrived we waited around for 5 HOURS with all our luggage until we could check in which wasn't until 5pm!! And they don't even have anywhere to leave your luggage becuase that is also shut so if you arrive early you are just stuck waiting until they open we basically wasted a whole day. Also check out is 10am apparantly if you stay longer than 7 days ! We stayed exactly 7 days and got a phone call saying we needed to check out even though I was told it was 11am checkout! Why do you pay for 7 nights when you can't check in until 5pm and have to checkout by 10am? You have to make your own beds on arrival, you have to strip the beds when you leave, take all the bins out, make sure all the kitchen is clean, so why do they need you to check out so early when you've done half the cleaning yourself anyway and the next person can't come in until 5pm?

Good location for accessing ski-lifts and exploring the Portes du Soleil area. Comfortable sofa-bed.

Access to accommodation with baggage from Prodains express chair was difficult, particularly in soft snow conditions. Access pathways need to be improved for foot traffic. No access to wi-fi in room, despite four (4) attempt to resolve this issue (via reception).

it was perfect location and it had everything we needed.

Nothing

situation

broken lift