We were contacted to come a day early which we paid a little extra to do and when we requested to have early check-in, we were told no, because a representative had to verify the unit was cleaned and ready for our arrival, which we thought was great. Upon our arrival though, there were lots of roaches and palmetto bugs dead throughout the home and in plain site and none of the floors had been cleaned. The heat didn’t work for the first 2 nights and down stairs was 58 degrees and wouldn’t go above 60 degrees. When the hvac people came to fix it, they set the temperature to 78 degrees so the remaining portion of the trip we were hot and left without control over the thermostat. When we requested accountability management simply stated we signed an agreement acknowledging that sometimes issues arise that are out of their control. While management was very responsive, we spent 5 days calling about issues at the home (pest and issues with the HVAC system) not exactly how anyone would want to spend Christmas…

We love the beach, but the rental process was always cumbersome and paper heavy. The property management of this house was great! From the rental to checkout they know how to do it. Easy, simplified and made the entire vacay less stressful. The house was as described and amenities were plentiful, was nice arriving and not having to make the beds 👍, which I have to say the owners ensured a restful nights sleep as the mattresses on all the beds were super comfy and after chasing 2 year old twins around all day we needed a great night's sleep. We all enjoyed a great week, lots of sun, sand, ocean and pool time!! We will be back...