きちんとした駐車場はなく、大きな車は停められない場所に宿泊施設があった。宿泊人数を間違えていて、着いてから急いで布団を敷いていた。大浴場も壊れており、シャワーだけが使えたが、窓が壊れているところから、虫が入ってきた。部屋にも虫が出て、殺虫剤を借りて駆除しながらの宿泊となった。楽しみにしていたのにとても残念でした。

Good location

The lobby was very dark, no private shower in the room. also there were insects and flies.

フロントスタッフのおばさんは親切でしたが、全般的に仕事はいい加減、チェックイン時に身分証明書を見せることもない。夜は自宅へ帰ってしまうため、夜間対応はない。中国語と多少の日本語は話せますが、英語はほぼ通じない。

お風呂が1番問題でした。コロナを理由に、男湯、女湯それぞれ1個ずつ、後づけの簡易シャワーボックスのみ使用可となっていますが、とても狭くてある程度からだの大きい人には無理があります。シャワーボックスへ入るときも20cm 以上はある敷居をまたがなくてはならないので小さい子どもや高齢者には難しい。リビングと廊下はいつもほぼ真っ暗、部屋の中も薄暗い。部屋のトイレは1度流すと次に水がたまるまでに数分はかかる。リビングも人がいなくなるとすぐに暖房を切ってしまう。タオルは、どこからかもらってきたのか種類がバラバラだったり、中に髪の毛がついていたりして、清潔とは思えなかった。駐車場もたった2台しかなかった。車高の高い車は、ガレージには入れません。3日間滞在しても部屋のゴミ回収はなく、布団は敷きっぱなし、バスタオル、タオル、トイレットペーパー、ティッシュペーパー、使い捨て歯ブラシ、緑茶のティーパックは追加がほしかったらたった1人しかいないスタッフのおばさんを見つけたときに頼まなくてはなりませんでした

Very nice traditional furniture, towels and shower products included as well as a little welcome drink. Very friendly staff!

It should be a bit cleaner. There were some dead insects and one waste bin was not emptied.

spacious and attractive room

no hot water in hand basin or bath. cold water trickle only. shower hot water becomes cold then back to hot. shower spray sharp and painful. almost impossible to shower.

excellent location and nice property. well-decorated and comfortable. we felt happy to stay there and slept well. even with the hilly nature of Hakone, this place is walkable to useful bus stops, restaurants, and stores, even the Open Air Museum if you don’t mind 1 mile uphill.

foam futon and pillow not completely clean everywhere, dirt accumulation in tight spaces like light switches, plumbing fixtures one shower shared among all rooms, in a beautiful old bath that clearly used to many people at once, and which could again if it were restored (probably an expensive renovation though). hot water system needs an upgrade, shower temperature required frequent adjustment. air conditioner remote was difficult to figure out but it was a great night to open the windows and enjoy cool breezes.

The most beautiful japanese style room and a wonderful owner! We loved it

- it’s a regular Japanese style room. Futons were fine. There was a big bath.

- we got there and there was no toilet paper - the toilet didn’t flush - it took very long to get the room warm - there was supposed to be free wifi but it didn’t work - we called the number that was written to call if there were any problems and she (I think is the owner?) was not very helpful. It took three phone calls, luck (she was Chinese and I was with someone that spoke Chinese) and pushing to get what we needed. Even then, we were left having to use the toilet of the room upstairs, and the wifi was only given to us the next morning. - do not recommend