The restaurant did not offer sadza!

Excellent seevice

Safety concerns amidst ongoing construction in the hotel

This is familiar place in Harare. It still retains its charm but the property is overdue the ongoing restoration. Service is great as always. The bathrooms are outdated and the air conditioning on the south side is non-existent.

The staff were all welcoming, full of smiles and willing to go the extra mile to help.

very quaint comfortable great food and friendly staff

I enjoyed my stay at Miekles!

The property is old and dated

It was a great stay

Old rooms

The place was clean and still under renovation The kitchen staff do not attend clients on time Customers have to request or ask them to attend even if the dining is not full Staff were observed standing and talking to each about their weekends or about their soccer teams On 2 occassions ,2 cups found dirty on a supposedly clean set up table Door card out of order for 2 days reported several times and staff kept saying they were conimg back No formal discussiom done for reasons of card failure

I will start with, I have been staying here for 15 years and have very real expectations of what is and isn't normal. This visit was so far below par that we will seriously consider using another property in the future. COMPLETELY UNDISCLOSED - they are undergoing MAJOR renovations. LaFontaine is the only dining area open (which was closed on the day we arrived for a private event - you read that correctly). So, the hotel was utilizing the Club Room for all other guests. Club Room with Club Room prices - which were astronomical. You could also eat on the pool deck. Which we chose to one night, and the food took 90-minutes to arrive and everything was so cold, rendering most of it inedible. While there is never REALLY air conditioning in the south tower, there definitely was not even air pretending to blow through the vents. My room stayed so hot (over 30 C) that my solid toiletries melted. I am very accustomed to the rooms being warm and have always asked for, and received, a floor fan in my room - this has been (and was) requested at the time the room was reserved (months in advance). This time, there was no fan in any of the 4 rooms we reserved. The only male in the group was the only person to receive a fan on the 1st day (8 hours later). I received a fan 30-hours after check-in. No one else was given a fan. We all made many requests. Management did a poor job navigating issues and would not speak with us.

The hotel is under construction and should be closed.

Booked bed & breakfast for my mum and niece. Both were extremely happy with the service they received. It was my mum’s birthday and staff sang happy birthday for my mum & gave her a slice of birthday cake 😊

Good service

It was difficult to regulate the temperature in the room. It got cool at night. They brought a room heater that did nothing. Had to use an extra blanket

It’s overrated. I expected better for the price

No microwave, music noise coming from the park in early morning

There was no way to regulate the temperature in my room. It got a little chilly. An "engineer" came a couple times to make sure air was coming through the vent, which did absoluteky nothing. They lso sent a room heater which produced very little heat. Room ws comfortable/ Stafff accomodating.

Noisy. No internet connection as advertised,undergoing major repairs,renovations,rooms not as they look on advertisement, No bar area all closed under renovations,Food not fabulous,Paying money not worthy the place,not a five star rating Swimming pool dirty

Renovation is work in progress and the hotel is already markedly in better shape than 3 years ago. Service was excellent across the board.

Renovation is going on.....lot of noise....unstable internet....

.beautiful hotel but old and dirty. It needs investments to bring it up to date.

Not very clean and no air conditioning

Wonderful hotel, great staff, excellent location!

The restaurant service especially in the bar lounge must be improved.

We checked in at around 19:30, when I wake up in the moring, empty the bowels but can't find toilet paper ! It's terriable, never meet such kind of thing in the past

This hotel is very cosy and you feel like at home . Staff is very friendly and helpful. I will definitely stay here again .

Food was terrible throughout Resturant management needs to be changed as soon as possible. I was very disappointed ☹️

Was given a room that had a dated look and feel. How ever the staff was excellent

Its a poorly maintained property with smelly bathrooms and worn out carpets. Overall, a pretentious place which does not offer value-for-money.

People were friendly