I had an excellent stay at the Westin staff was friendly and accommodating will definitely come back

amazing staff. rooms were very spacious. the beds and pillows are soo comfortable, its like sleeping on a cloud

I really enjoyed my stay here, but the one complaint I have is the lack of maintenance on the carpeting in the room. There were several stains on the carpets under the bed and near the coffee maker.

Enjoyed every second, perfect for a quick getaway.

I felt very safe while being out of town. The staff was friendly and accommodating. There were some issues with the tv which the staff was able to fix. However the AC unit wasn’t working properly. Our room was 77 degrees when we woke up. We weren’t able to get a refund or credits for an upcoming trip since we booked through Expedia. I know if we would have noticed sooner they would have been able to fix it. The staff was simply wonderful.

Excellent customer service at the front desk and from the staff through out the hotel when we passed by anyone they spoke and asked if there was anything that they could help us with. Carpet (stains) on floor 5 could use a shampooing.

Convenient and clean Excellent staff

The stay was lovely cuz I was with my man…. The bed was so cozy!!! Check your shower though…..we ONLY had scalding water as the shower knob was broke. So left in the early am cuz couldn’t shower A few missing tiles in the bathroom Needed to request another robe Short stay but good

Carpet was stained and damaged, sink very slow drain (2 weekends in a row) in different rooms. Charging station on the desk and on lamps were not working. Desk furniture top was showing a major water stain or something like that. And the cable tv guide was not working.

Property is clean and staff is helpful. Rooms are comfortable

Front desk very friendly and helpful. Hotel always smells fresh, has flowers in lobby and lemon water etc. we love that

I loved my stay here. Very clean.

Great hotel!

Pool was closed with out any notice really wanted to use the pool. Also one elevator was down also had to wait

Staff was very kind and breakfast was amaxong. Would reccommened paying for the all you can eat breakfast

It was very nice! Staff was helpful and moved our room to be by our friends!

Our stay was really nice! We chose The Westin because of the bar and restaurant onsite, and the pool. This place is clean, comfortable, staff was very inviting, and OMG the food at the restaurant was amazing! The heated pool was nice, slightly disappointed with the hot tub (temp and jets were so-so.) For the first time ever, we ordered desert with the room service...SOOO good! I really liked that the TV was set up to easily log into your own streaming accounts and also easily reset when leaving, although I believe the hotel does that when checking out. I requested our room have a mini fridge, that was not a problem at all. The only thing that was a little annoying was the sound when the heating/ac system kicked on/off. Nice shower, great water pressure and I loved that there were pump bottles of shampoo, conditioner and bodywash right on the shower wall. Overall, this place is really nice, I would definitely stay again and recommend.

My husband and I had an excellent stay here. It was very clean, the staff was friendly and the atmosphere was peaceful. We enjoyed the hot tub !

Close to restaurants and shopping centers. Highly recommend this hotel.

So far I like the environment. The staff was friendly It smells great here and it clean

Nice property but mattress very soft

The ONLY reason I chose to book with Westin Mount Laurel was for the hot tub — as my mother's Christmas gift. She is in severe pain from terrible spine, hip, and rheumatoid arthritis conditions and walking with a cane. I, too, suffer from RA and have recent injuries. Our plan was to relax and use the hot tub often. We couldn't use the hot tub. You could not see the bottom of the hot tub or pool due to cloudy, unsanitary and unbalance water. They drained both Wednesday. The hot tub reopened late on Wednesday while the pool was filling. It was lukewarm. When we turned on the jets, a burst of cold, cloudy water was observed, which told us that the lines were not fully purged and that there was a possible cross connection to the pool. Lots of grout is missing was missing and a harbor for bacteria, along with wall saturated with moisture. On top of that, our showers were lukewarm at best and the carpets wreaked of toxic carpet cleaner. The accessible outdoor walkway was covered with wet leaves and cigaretted butts — a hazard for my mother with her cane and any wheelchair user. I attempted to get help from Expedia and when they called the hotel, manager Ali lied to them about the hot tub being closed. Bad service from the hotel and Expedia for not digging deeper. We deserve a large discount. This was not relaxing or worth the money.

Cleanest and best maintained hotel/motel/inn in the area. Housekeeping daily without "appointments" which is mandated at other places. Room consistently re-stocked with supplies. Friendly staff.

The facility was nice and I liked that we were able to bring our dog. What I didn’t like was the bathroom ceiling. It looks that they were still working on it. It looked chipped and needs painting.

Great place to stay food is excellent for any event

It was nice and clean. Would return again. Kids enjoyed the pool.

Nice

I was heading to North Jersey on the turnpike and decided to quit for the day. Found the Westin just as I exited the highway. It was a real treat, great bed, excellent shower, extensive bar, good food, friendly staff, and very reasonable. Breakfast buffet was extensive and reasonably priced. Great location. I will return.

My stay was relaxing I had a nice time in the pool and got tub

The room

The room was verxcellent!y nice, clean and the restaurant bar is e

It was very quiet. Nice play to lay our head. It was convenient and close to multiple functions we had this past weekend.