Staff were not helpful. Place was run down. Not what you would expect from a marriott

The gentleman at the counter who worked the evening hours from 3pm to 1030ish was truly a genuine person. The hotel was over sold on the room we had requested and he was able to get us switch and had true heart and great customer service. We definitely appreciated him and all the hoops he jumped through for us!

Big weekend surge pricing (over $100) on a 3 night stay for 2 of the nights seems a bit much.

Great property, very clean, and great location.

We had to wait over an hour to get them to take our car to be able to check in. We didn’t even know until after we booked the room that it was valet only. They charge $50 damage fee at the beginning that is supposed to be returned. The same night we got there, they charged me another $100 after they already pulled the $50 out. I went to the front desk and asked them why and they had no idea, but stated it would all be returned. I still have not received any of the money back and it’s been over two weeks. Definitely do not recommend.

The staff was very helpful when we had any questions about places to go eat and what transportation was best!

Highly recommend. Especially if it’s your first stay in Nashville.

ok

Rude check in person. A/c didn’t work great. Bartender was fantastic! Great location.

They charged us $50 for incidentals upon check in then at check out they said they didn't have a CC on file for us & tried to charge us again. And we have two $50 charges from them already! Also, it's valet only but we couldn't get in the parking lot last night to go back to the room. We sat in the street for 30 mins in a line of traffic waiting & then finally left our car in the street with flashers on so we could take our daughter to the pool that closes at 7pm... There were just several added stressors that should've been

Very nice property. We loved the pool area and the city view from our balcony. Staff were friendly and helpful. Hotel is within easy waking distance of several bars and restaurants. A short cab ride will take you to the Ryman or anywhere else downtown.

Beverly from food service made delicious breakfast bowl and was super nice. The people who checked us in and out were so so, not very welcoming. The hotel waa clwan!

Great location. Lots to see and do and great restaurants nearby. Only issue was the lugggage cart wheels were broken.

Staff is not trained well and restaurant is not operated with soft condition

All good

The property was well maintained and the accommodations were very pleasing and comfortable

Perfect

building is tired and needs upgrades. Staff was very friendly and helpful!

My stay was great however when it came to valeting my car that was another story. My first issue was I forgot my charger in my car. My fault I know. I go to get my keys for my car to get my charger and they can’t find them. They couldn’t find them because they left them laying on the valet desk outside at 1230 in the morning. Both valet attendees were inside of the hotel on their phones so my car could’ve easily got stolen. Secondly I go to pick my car up this morning and it took them 20 minutes to bring my car around. After seeing multiple people walk up after me get their cars I became pretty frustrated as I was in town for work and it made me late. After asking for my car 4 different times and then asking my name 4 different times my car finally arrives. I look at my tag that they write the location down on in the parking garage and it was empty. So that lets me know they just forgot about my keys and lost my vehicle and had to walk around pressing my horn to find it. After having to pay 42 dollars to even have your car at their hotel you would think they would have a better system.

NOT FOR FAMILIES!! This should never be billed as "family friendly". There is only valet parking for $42 a night OR public parking for $48 a night across the street. Nothing is free at breakfast. Not even a coffee. Pool closes at 7:00. Facilities were good. TV could connect to Netflix. Clean and courteous staff.

Outstanding stay! No issues

Decent room, smelled a lot like marijuana but we just needed a place to sleep to catch a 6 am flight. Comfortable and not too busy.

Perfect location, staff pretty awsome , beds need to be replace the make noise , and too expensive parking for guest , $ 42 a night .

Very good

Good

Noisy, front desk not friendly, valet very unfriendly, cost for valet was too expensive, getting texts to leave a tip for them. I was late for an appt. Because staff of valet parking got stuck in elevator with my keys. Had to wait until fire dept got there before I could get my car. Never once apologized to me. Rude!!!

The property and staff were good however the beds were like sleeping on concrete the amnesties were way overpriced. Example 5.00 for a 16 is bottle of water. $42.00 for a bagel, cream cheese, a muffin and a coup of coffee.

We liked the size of the room and the cleanliness. It would be nice to have service to bring in clean towels and at least make the bed.

Everything

Beware the valet is mandatory at $42 a day and you get no access to your vehicle. Wait times for retrieval are long and arbitrary. Room seemed like it had been straightened up but not clean. Considering this place ends up a premium cost they should step up their services.

Easy quick check in nice clean comfortable room!

The hotel is located in easy walking distance of downtown and some coffee shops. The staff was very friendly. Hotel was felt safe and was very clean.