Service could be better

I had the pleasure of staying at El Menzah Hotel for a couple of weeks, and it was an exceptional experience. The food was delightful, the pool was refreshing, and the spa was outstanding. Ali from the spa was especially attentive and always greeted us with a warm smile. The professionalism of the entire staff was impressive throughout my stay. I’m already looking forward to returning. Additionally, I would like to commend Farida, the housekeeper on the 3rd floor, whose attentiveness and professionalism greatly enhanced our visit.

Wonderful stay. The staff were attentive and kind. Location of the hotel is great, making it easy to walk into the city centre for meals and tourism. Room was lovely and we thoroughly enjoyed our stay.

The hotel is nice, but I didn’t get the vip benefit

The hotel & staff definitely provided a 5 star service. The outdoor pool area was very busy, so we didn't get an opportunity to use the outdoor pool. The restaurants were fantastic, the food was amazing & the staff couldn't do enough for us. Overall, we had an amazing stay & would recommend this hotel to anyone visiting Tangiers.

Attentive professional staff. Perfect location for exploring Tanger and a relaxing oasis right in the centre of town. We had a room facing the roads which are busy until the early hours but you wouldn't know as the windows are well sound proofed. Some areas are dated as you would expect for a hotel of this age. Fantastic stay!

A classic hotel in a central location within walking distance of everything. The hotel's location, classic feel and decour and peaceful rear terrace are the best things about it. The only criticisms would be that the room was a little small for the price, the pool was a bit busy and the breakfast buffet was a little chaotic in the mornings.

Staff was very helpful.

From other reviews I was expecting a slightly run down hotel but was impressed and thought it had not lost any of it’s charm from when it first opened in the 1930s. Lovely grandeur, refreshing nice pool in a convenient location between the old medina and more modern part of the town. We took the airport bus and walked about 15-20mins to the hotel. Staff were all polite and let us check in 30mins early. I really enjoyed staying at this hotel.

The staff was incredible

Very nice hotel excellent location

This is an older hotel, but still a high end hotel to me. The staff was excellent. The beds were very comfortable. Our room was quite large. The room was quiet and the patio and views were excellent. Breakfast was was excellent. The dinner was very good and we really enjoyed the show. I highly recommend this hotel. I recommend transportation to and from the port. Shopping was close by in the Medina and Casbah.

Excellent stay at El Minzah. Clean rooms and friendly staff. Excellent location for walking and exploring the sights. The gym is a little bit run down but functional. Highly recommend.

They are very good, but the rooms and air is old. They need to improve now, because its not matter how long you are there, what matters how well your property is.

It’s a very nice historic building in a great location. Breakfast is great and the diner with the live music is fantastic! The elevator configuration is a disaster, so either you’re too patient or you end up taking the stairs like we did everytime.

What a wonderful experience! A beautiful old hotel with exceptional staff. Everyone we encountered was a delight. I can’t wait to go back

Beautiful space with excellent customer service. The best hotel I stayed in while in Morocco. I would happily return.

The property was rated as 5* It is not. Its old and needs modernising. It was clean, but we had to ask twice for towels when we arrived. The toiletries would be good for the older gentleman. The staff do not understand simple English. The rooms are very noisy.

Nice hotel, great location, with super friendly staff

Excellent location in town, near to cafes, shops and the Old Medina. Historic property with great ambiance. Great room with a lovely view of the Bay and Spain. Extremely good breakfast! Very copious, with a variety of hot dishes. Lunch service in the Bar was not up to standard. The lock on our room door was broken and the door made a terrible noise when opening. Housekeeping / maintenance staff were oblivious to the problem so it was not repaired during our stay.

We selected El Minzah as a nice hotel with multi-lingual staff to ease any concerns about communication when making travel arrangements and help during our visit. We checked in and were told our room was upgraded to a suite- great! The room had a welcome platter of fruit and sweets- and the room was huge and looked nice. It was quickly clear just how little English the staff spoke. The hotel was once grand, but now is really dated. Beds and linens were comfortable, but odd things happened. They took the bathrobes and glasses away and didn’t replace them. Staff didn’t understand my repeated requests. They stopped leaving us a complimentary bottle of water after day 2 insisting that we have to pay. The bidet leaked water all over the floor that the staff didn’t mop up. The bar was listed as a great place to have a drink- but that was hit and miss as well. The wine room dinner was surprisingly good, but again, the room looks like it has been gathering dust for years and needs an update.

Property is old and needs renovation by all means. Bathroom wash handles were broken, toilet was abused Spa is dirty and no amenities Very bad experience Will not repeat

This was possibly the nicest hotel we've ever stayed in with the incredible harbor views, great restaurant onsite, and fantastic staff. It also boasts wonderful amenities like an indoor pool, currency exchange, and of course, Caids Bar which was the inspiration for Rick's American Café in Casablanca. It is located directly across the street from the French embassy and the medina and Grand Socco are a quarter mile walk away. We will definitely be staying here again.

The staff at the lobby and the restaurant were very nice and helpful. In particukar the concierge, he went out of his way and helped us find an excellent local guide.

Old and worn out. Service personnel very slow and inattentive. Valet better trained.

The most iconic hotel in Tangier, it’s been there for many years and it has the soul of Tangier. Great service, great spa and overall a very nice stay.

The hotel itself has an old world charm and whilst a bit tired in areas it doesn’t detract from the stay. The room staff were a delight, very friendly and helpful and should be recognized. When bringing some items around the hotel to the attention of reception they were very responsive and auctioned things immediately. The main feedback is the lack of plant based options at the restaurants and the lack of attention by the F&B staff. No one was looking to see if they could provide service to the customer, eyes were averted and very slow to respond. They just need training. We would return.

Top quality hotel in every respect. Excellent facilties, room quality top drawer and wonderful staff. Can't think of enough good things to say. The location is also excellent - right in the middle of all the local shops, street vendors and night life

Its an old hotel that would have been fabulous in its day. Great position for exploring the Souk. Has a pool.

We loved the staff the gardens, pool it was a oasis is in the center of Tangiers .The dinner and show were excellent we felt very comfortable and safe .

The hotel is beautiful and the staff is lovely. The hotel owns a private, monitired parking lot with more than enough parking spots. The outside pool is beautiful and the breakfast is very good. We enjoyed our time in Tanger.

Great location- can’t beat it, parking is great. The man at the parking gate was really helpful. Lovely pool.