Great location and room

Great hotel, pool and staff. I would stay again! Perfect walking distance to the old city and local shopping.

Receptionist

Excellent hotel very well situated each and evey one of the staff starting from reservations through concierge and reception and waiters were friendly and helpful. We got an upgrade and the hotel accomodate each of our requests such as a room with bathtub etc. We shall definitely return

I have stayed at the Inbal before and it is always a pleasure. The rooms are lovely and well-supplied (even has a bathroom scale which can be good or bad). We had a family room this time and was pleased to have two bathrooms for the 3 of us. The only problem was that we had to change rooms and in the 2nd room there was only a toilet in the front bathroom -- not tub or shower.

This is a family hotel. It was chaotic with large families that took over every communal place. Not a relaxing place to be!

All the staff were very accommodating!

This was our second stay at the Inbal Jerusalem. The hotel is clean, updated, well located, with parking included and the staff go out of their way to make you comfortable. Good gym and excellent pool as well. In addition, the breakfast buffet is amazing every day.

Beautiful hotel with amazing service and delicious food. Loved the pool. Even great lobby shops. Was so happy to find a big comfortable combining room for my fam of 5.

Consistently outstanding

We love the Inbal! Our only suggestion would be to put a mat in the shower! It’s so slippery-an accident waiting to happen.

Lovely staff - friendly helpful. They care when they see return visitors, makes me want to cancel my reservation elsewhere for my anniversary and stay here again!

This is not a luxury property in my opinion, although they certainly were charging luxury hotel prices during my stay. While the room and bathroom were spacious, the furnishing were worn down and the electrical wiring in the room seemed faulty (lights not turning on properly, strange sizzling sound coming from the switches). The room itself was covered in thick dust and had clearly not been vacuumed in quite a while. It's telling that you'll see the vacuum cleaners left in the hallways while the housekeeping staff are cleaning the rooms. I never did hear one running during my stay. Most of the staff that I encountered were either curt or outright unfriendly. It may be a cultural thing, but I've staying in other hotels in Israel and had much better service. This ranged from the front desk staff to the parking garage attendant. One exception was the wait staff in the hotel's dairy restaurant who provided excellent service. Lastly, the location is not particularly great unless your okay with relying on taxi/share ride services or walking the 30 minutes to get to some of the more touristy spots or public transportation. Or if you're a brave soul willing to face down Jerusalem traffic and drive yourself. By why bother when there are plenty of better hotels closer to the old city and other tourist spots?

Excellent all around

Awesome

The hotel is located in a wonderful part of the city. The property is lovely, the food delicious and the staff are great. I always love staying here

The Inbal is a fabulous, luxurious hotel. Everything was first class: accommodations, food, service and ambiance. Special shout out to Mishleem at the front desk who went out of her way to get us our room earlier than we expected. The soup festival is a fantastic idea and absolutely delicious. We were pleasantly surprised by how great the food in the dairy restaurant in the lounge was. My grandchildren loved the French fries and vanilla milkshakes. Their pizza was the best I ate in Jerusalem. They also have a great indoor pool and gym. All in all, a wonderful experience!

All was great

Great condition, great staff, food was great as well.

The staff are so accommodating

I simply wouldn’t stay anywhere else in Jerusalem. The Inbal is unmatched in terms of warm and friendly staff and it makes travel a oleasure

We loved our stay at The Inbal - a fantastic hotelwith exceptional staff.

Great service, all staff very friendly.

Amazing stay for weekend. Staff was very professional and attentive. Comfortable family connecting rooms. Location is perfect near mall, western wall, and restaurants. Breakfast and sabbath meals were gourmet and all you can eat. Can’t wait to come back.

The Inbal is located in a great location, in a safe area, walkable to the old city, the “new” areas (Ben Yehuda /King George St.) and great parks. The hotel is very nice with great facilities for fitness, swimming and ease of parking. Breakfast is excellent with endless choices of quality middle eastern and American food. The only constructive criticism I have for the hotel is some of the staff is not very friendly and welcoming like you would find in a similar quality hotel in Tel Aviv. This is our third visit to the Inbal over the years… we would return again just with lower expectations.

Very nice staff

The Inbal is very well located. It is walkable to the old city, Mamilla, First Station and many parks. The staff is helpful and generally friendly. Breakfasts are the wonderful Israeli-style that sets you up for the day. Biggest gripe is things could be cleaner and fresher in the public areas - seat covers definitely need an upgrade. And cleaning in the rooms could stand a bit of an upgrade. Vacuuming! Criticisms aside, I would stay here again.

Had a great hotel experience

great hotel . definitely upscale but with decent pricing

Beautiful hotel Very clean Very nice staff Excellent buffet

Great

Outstanding!