The complementary breakfast had great variety, including waffles. Parking is free. Have free charging station for the car. Room is clean hot shower. Room is spacious. Bed is comfortable. Check in and out were a breeze.

Front desk staff, Chardonnay was very welcoming and helpful. Please let her know that I appreciated her kindness.

Front desk staff Dee & Chardonnay very friendly & helpful . 2 minute walk to airport lower level , so very convenient . Only complaint t was coffee in the morning was room temp . & from the night before …zero fresh coffee :((

Only a 1 minute walk to the terminal

Staff was really nice especially the front desk people. It was conveniently located near the airport.

I actually did not like the property too much. It is outdated and needs a lot of remodeling. I stayed in room 102 and the bathroom was extremely small, the tub was unkept!! I will probably not stay there again, unless the property gets a facelift!

Perfect!

Super easy walkable access from the airport, clean room, great spread at breakfast. We stay here whenever we visit RIT.

Loved the proximity to the airport entrance. Perfect for us!

The lady at the front desk was very nice , we checked out Aug 23 very early morning, she made sure we were taken care of. We really appreciate her.

no comments

Serves the purpose

Room handed over late. Not cleaned well. It was smelling bad. Airconditioner sound is vey loud. Hard to sleep. Requested them to change the room but no luck. This hotel is not recommended at all.

Perfect for access to airport

I appreciated that they had cold breakfast available at 4 AM so my kids could eat before our flight at 5:30 AM.

It's close proximity to the airport was super helpful!

I enjoyed my stay. The breakfast selection was excellent.

Close to airport for early flight,

The desk clerk was very friendly and helpful.

Great location to the airport but not noisy. Very clean

Very close to the airport.

There was someone else's hair in the bathroom and the floor was sticky. You could hear traffic from the room on the first floor but it was convenient to walk directly to the airport in the morning.

when checking in - I was asked if I wanted daily room cleaning - i answer yes .... 3 days went by before room was cleaned .... I had to get the front desk to bring clean towels, face clothes and hand towels - and then the front desk indicated the towel were still being washed ..... the door scanner cover kept falling off - i finally got tired of trying to fix it that I just left it on the floor .... trash can filled up because housekeeping didnt come in .... beds not made ... carpet not vacuum .... my last night in rochester I switched hotels .... breakfast on saturday morning was very limited .... .... I was just frustrated that this FAIRFIELD hotel was no where near Mariott standards .... I asked the front desk to make sure the points were added to my Mariott Frequent Stay Plan and was told she could not do it .... However, on July 23 at a FAIRFIELD in Martinburg when I checked in at 2:30AM - that front desk clerk added my points to my account .... just different levels of job integrity ....

The people I encountered were terrific! Everyone was helpful, pleasant and made me feel valued. The hotel is starting to show some wear and tear compared to previous visits.

Room was clean, staff was friendly, good proximity to almost everything Rochester has to offer.

Broken TV, hair in shower, broken light in bathroom. Ants all over breakfast buffet. Staff refused to move my room. Excuse was the hotel was sold out. No response from email sent the General Manager.

The staff was really nice. Everyone in the front desk was helpful and kind. The location was right at the airport which was really convenient. The only downfall my wife and I didn’t like was that our room smelt like smoke. Eventually we got used to it and went nose blind. But the second you walk out and walk back in, the room smelt like someone smoked a whole pack of cigarettes in there. But anyways. Bed was king size and comfy. Back room was clean and decent. I didn’t pay much for my stay so I overly thought my experience was okay

Walking distance to the ROC airport. Perfect for early flight.

The attendant Chardonnay working up front was friendly and helpful.

The beds were clean and the room had what was needed. The shower had hair in it when we arrived and the floor was sticky.

Great location when you’re arriving late into the airport! Super convenient and great staff answering the phones.

They gave another party the keys to our room and they came into the room at 1:30 am , waking us up and claiming this was their room. So much for a peaceful nights sleep.