Stay away from this hotel This hotel is worn out Old ugly and dirty The air condition didn’t work We call the lobby they sent a technician and he did not fix it

It was ok for the time we needed it. I would’ve sworn i thought I booked 2 queen but the beds were full. We managed. Restaurant offered buffet or a la cart. They should just say buffet, a la cart is pointless, we didn’t get everything we ordered and we had to ask for it multiple times. For how expensive it is they should just do free continental breakfast. Also the convenient store was not convenient. It was cash only! Not really impressed. Only great thing was it was right off the highway from the GWB.

Air conditioner was not working. Told the front desk and they said they would send someone up right away. We left to go into the city upon arriving back our room was still 80 degrees. We went to the front desk and they gave us a new room. However, same issue. So the room never dropped less than 80 degrees! I believe they either shut the air off throughout the building or they need a new system!

I coudnt sleep because of AC was not working at that moment. Tempurture was above 80, I was sweating. I called front desk and he said somebody will stop by to fix. I waited an hour, nobody came. I called front desk again and he said he will send somebody. I waited another hour, he called my room and said he will change another room. I got another room key, and when open the door, somebody was sleeping, we were sursprised and he yelled at me. I was so mad not only because he gave me an occupied room, but he’s attitude. He said it is not his fault,it is systems fault. Never said sorry.he said it could happened and ed for refund, but he give me refund because manager wasn’t there. He said manager will come 7:30am. I waited 7:30am manager wasn’t there. He said he will come at 9:00am. Therefore, I could’t sleep 9:00am, and hotels.com said I can’t get refund because manager Is not at hotel. This is so ridiculous. The front guy name is Hamilton.

Absolutely nothing, the hotel should be torn down and hire completely new staff. Just the worst.

Needs some updating but the services and especially the restaurant was excellent. Close to where we needed to go in NY.

The hotel overall was nice. Warm cookies at check in were good. Room was clean, but had some cosmetic fixes that needed to be redone correctly. The window was also not secured, there could be issues with other people, as the window opened with no screen. They had full size shampoo, conditioner, body wash and lotion, though the conditioner was empty. This hotel is right off the expressway, which was nice, but not easy to get back to from Manhattan as you have to drive thru the neighborhood and around the hotel to the expressway again to get back.

Requiring important maintenance and improvements. The A/C broke in the middle of the night and staff had to come help restart it. Apparently it is a common occurrence. The pool is in repair so it is closed. Only one out of two treadmills is functional. It is OK hotel for the price.