Good stay, nice place. Had troubles with mobilization from room to front desk (not so many cars available).

Stage was friendly and helpful when needed.

Isolated, food was mediocre at best.

Sorry to say this is my first mediocre review of any accommodation in Thailand. The resort seemed to be entirely staffed by teenagers. Our room was very tired and dated. Towel rack falling off the wall, vinyl doors wouldn’t close, no artwork, terrible lighting. Bed was fine and AC worked so there’s that. Posting for yoga on the beach but teacher on holiday; posting still up. No towels at infinity pool, gym had equipment strewn all over the place, happy hour at beach bar advertised 2-5 pm and we get there at 445 and they say not serving after 430…breakfast buffet was good and plentiful and varied. Phi phi is stunningly beautiful don’t was hard to ruin anything with that beauty around you. Great treehouse restaurant “chilli and pepper” and amazing best bar ever called camel rock in local town down the road. Anyway this is called a 4-star but should really be a 2-3 star IMHO.

At first view the resort seems a little tired though after a day or two, it doesn't matter as everything else is wonderful. It's relaxed, staff are smiley and friendly, food is good, the outlook is gorgeous. Great choice of pools and food/drink options.

Have stayed here 15 times..Great view, great staff.

Amazing place!

Very nice and helpful stafff. Limited food choice and transportation.

We had a private pool that made our stay perfection. It’s not convenient to get back and forth to the ferry. Otherwise it was lovely

Visited during the Christmas holiday and enjoyed our 5-day stay. The hotel is a bit on the older side and there was construction happening in some of the suites close to ours that woke us up each morning (even on Christmas Day). The room we were in (Coral Sea View) was a bit outdated and had some quirks but still clean and comfortable with privacy and a gorgeous view. Included a cool outdoor shower we enjoyed. The staff was overall very friendly, though at dinner the service was very slow and drinks took a while, sometimes forgotten. The spa was wonderful for massages and scheduling boat tours and activities was super easy. The highlight was the Sunset pool and bar - so special. Highly recommend walking over to Jasmine’s for a few meals (right next door) and walking 20 mins the viewpoint 2 - then walking 5 mins further to Sai’s beach bar which was very nice.

a nice place for vacation

This property is in desperate need of TLC and much more. The ceiling had large areas of water damage. The siding outside was so old and Sun damaged it was brittle. Grass was knee high behind the unit but got cut the day before we left. The lack of info on their not running water taxis after 2 (get flights arriving before Noon is a must) is a deal breaker. They bait and switch you on the better room and if you lay in advance you lose a day on the water taxi fiasco AND once there is when you find out you have a lesser room. The people are delightful but way too much wrong with the place to redeem it. Even fixed up it shows it’s age. Coffee machine broke. Their solution, wait until seven for a new one and go pay for coffee instead of them bringing it to you free like it is in the room, asap. Not ever a flicker in their eyes that the right response for an old broken coffee maker was to bring us a couple coffees. Sad but this isnt even close to an 8 something property.

Beautiful sea!!

This hotel is one of my terrible holiday experience in my life. Management team very rude, very unprofessional! Save your money and spend it in better hotels! I paid for one week but I didn’t stayed even one minute in hotel. There is no shuttle service to Tonsai (Centrum)so you have to pay all the time 2.000+ baht each time. If you complain something, they don’t care! If you have any problem, they don’t care! If you want something, they don’t care! They just care how much money they got from people! No guest relations service! All workers are traines / interns, there is no professional people in hotel. My recommendation is don’t throw your money to the trash bin if you guy’s planing to go there! Pools very dirty, sunbeds very old! Everything was very bad!

I love how quiet it is and how polite the staff are, they are all just so wonderful people. My only issue was my room's shower, the water pressure was not so great and the shower heads looked like they should be replaced. Other than that, maybe some small construction updates(some cracked concrete and wood in a few places), like the walkway up to my room and the wood on the deck on the porch of the room. Also, some bug spray foggers and a free bottle when you check in might be a good addition to the resort, because the mosquitos are insatiable. But don't focus on the less-than-pleasurable things. Phi Phi Holiday Resort is amazing. From start to finish, the experience is so smooth and streamlined. They got it figured out Excellent stay!

A beautiful tropical place to stay. Great and attentive staff cared for our every need. Highly recommended.

I loved the view from our room. The staff was very helpful and friendly I would definitely recommend it.

We haven’t been to the resort for a few years due to COVID etc but was pleasantly surprised that it was still very quaint and relaxed, the staff are great and spa and restaurants/bars fantastic. Can’t wait to plan another holiday back to Phi Phi island. It is also great to see that the resort is updating rooms to enhance the experience

My favorite beach holiday

Would definitely return. As expected, ask for bungalow 118 if you want to step out to the sea and be able to watch the sunrise from your panoramic window. We kept our garbage in the fridge because there are ants (they will find anything sweet or food related) The restaurant staff are slow especially if there is a tour group in at the same time. Otherwise magnificent. Nicest room I’ve had in all my travels for view. This is in a national park zone so they do not spray for bugs. Surprisingly I never saw any roaches or anything strange. We had a gecko one night and a wierd spider outside the door. Zip up your suitcases and don’t leave food out (as in any warm climate country) Bed was lovely, room service was super super quick. Beach was unbelievable and zero garbage. Make sure to note you need a speedboat and A longtail boat to get here. We didn’t have a hitch with scheduling these. Make sure to bring 40baht cash for the environmental fee when you get off the speedboat. For those that get seasick, it was doable. I was fine. Wouldn’t hesitate to recommend the massage either BUT completely different than a North American massage. Book for 90minutes. Loved it.

The staff and property was great however they also offer a transfer service that wasnt advertised and that was a huge pain cause even the speed boat company didnt know about it. It would have saved so much time and hassle knowing and using that

This place is heaven on earth!

The hotel was undergoing renovations and new construction so some of the amenities were closed with some building noise. This didn’t really cause too many problems and will enhance the hotel when completed. The main bar was extremely quiet and lacked any atmosphere unfortunately. The beachfront studio we had was nice and well situated but needed some upgrading, especially in the bathroom. Again, it didn’t detract from our stay. We didn’t use the pools but one was out of use for a day? The beach is lovely but again could do with a bit of cleaning. The breakfast restaurant needs hand sanitizer as everyone uses the same implements for serving the food. The staff were friendly & helpful. All this said we had a great stay and loved Phi Phi. Would also stay here again.

Excellent location fantastic views right on the beach. One hour speed boat trip to there which was ok. Food at the 3-4 restaurants was good. Very relaxing 7 days.

It needs updating but they trying after covid…

Beautiful scenery, but very secluded. Food options are mediocre. Any boat transportation arranged by the hotel was not pleasant… they stuff you in so tight.

Hotel offered very poor customer service - had a n issue with the Gala Ball which was very poorly handled

Having stayed for 2 nights 8 years ago, I was really looking forward to returning. Having paid for a superior room I was a little disappointed about the room which was very tired looking, as was the communal areas! However, after I got over that this still is a really terrific resort. It may not quite be 4 star standard but I noted that there was some refurbishment going on, so hopefully it will be really nice when complete. The rooms were clean and comfortable, but a bit dated, while the breakfast was reasonable without being spectacular. It is the location that is the main attraction though. Situated on a lovely beach shared with 2 or 3 other hotels the setting is wonderful. There are 3 restaurants situated beside the long-tail boats, that can take you to see around the islands. At the far end there is another restaurant which is a kind of tree house with typical Thai food that I recommend. Beside that restaurant there are motorbike side car taxis that take you to the next bay which has a lovely small wooden village. The old sunset bar at the hotel has been replaced with other apartments, a bar and pool area which was nice. The hotel did not seem full which added to the peace and quiet which was only disrupted by a few tour boats at lunchtime. Despite my initial feeling this still is a wonderful place which I would return to again!

Loved staying here on the sunset pool view room. It was an overall unforgettable experience with pleasant stay and excellent staff.

Two things were great: the location and the spa service. Amazing beach... Although peoople were friendly, the hotel was understaffed, service was poor. Staff were mainly inexperienced. Rooms are run down, requiring considerable face lift and repair. Breakfast menu needs a significant make over. It contributed significantly to the below par score.

Our room with ocean view was not beach side like we thought it would be but turned out to be a fabulous quiet room and the golf cart pick up service was super fast. I would definitely stay again.

We loved our stay, a shame that evening entertainment is very limited but I guess due to covid restrictions and lack of guests. Would definitely recommend and return