Amazing! Perfect ski in and ski out location with great view of the Matterhorn! Restaurants were amazing and all the staff was very kind and attentive! Truly paradise!

It was a great stay and the property is fantastic. The only issue we had was with the ski instructor who arrived late to our lesson and they charged us more than what they were supposed to.

Fantastic luxury hotel to enjoy after a long hike through the alps - loved the view, the pool, the attention to detail and the friendly staff who made for a wonderful stay.

This was the best hotel I've ever stayed at. The location gave stunning views (especially in the outdoor pool), the service was superb with every staff member going above and beyond, and the food was amazing. Never been so sad to leave somewhere.

Very unique place on a very unique location, staff is beyond excellent. All the best and see you guys soon!

Everything is perfect.👍👍👍

This is an amazing but expensive place to stay partway up the Gornergrat railway. Fabulous views of the Matterhorn, rooms, staff and pool/spa area. It’s just what we wanted as a special experience!

I first visited Zermatt 34 years ago and walked through Riffelalp before the current hotel was built. It’s just a perfect and unique location for an Alpine hotel and delivers true luxury while retaining a friendly and family like experience. I left yesterday and as usual I can’t wait to return.

What a pleasure. Attention to detail everything was. Excellent. Staff. Clean. Property. I would highly recommend

The location is absolutely perfect and our room had an amazing view. All of the restaurant and bar staff were extremely warm and welcoming. Loved it!

This is one of the most amazing hotels I have ever stayed at. It's truly a destination experience to stay here!

Wonderful vacation. Ski in and out with top grade everything. Getting to town is a train down the app which is a wonderful experience. Everything too notch and the team make it seamless in and out.

Loved it all . Attention to detail was amazing with friendly, helpful staff. The room was cosy & wonderful with fantastic bathroom & comfy bed. Could up grade the breakfast dining area just by removing the tall reeds in vases.

An amazing hotel and I would recommend to anyone. The only downsides are that the train up and down from the hotel are not included when this is the only way to get there and the only other thing was the pillows were paper thin and very uncomfortable. But other than that, everything was perfect and the staff could not do enough for you from arriving in Zermatt to when you leave

An amazing hotel and I would recommend to anyone. The only downsides are that the train up and down from the hotel are not included when this is the only way to get there and the only other thing was the pillows were paper thin and very uncomfortable. But other than that, everything was perfect and the staff could not do enough for you from arriving in Zermatt to when you leave

Stunning hotel with an incredible view of the Matterhorn. Very comfortable room, super clean. Can’t wait to visit again!

The setting is unbelievable. Even the experience of arriving is an adventure. However, the front desk staff, particularly Stephan, were rude and unhelpful. Because it was our first time in Europe/Zermatt skiing, we needed some explanation as to how the lift/train tickets coordinated and how we would get from place to place. We felt very snubbed when we asked these questions. If we walked by the front desk toward the bar or restaurant, we were not greeted unless we initiated the greeting. No where else in Switzerland did we have this experience. It really down graded the stay for us.

The​ hotel​ is​ very​ clean, big​ room, quiet, full of​ amenities​ with​ excellent service.And the​ view​ is​ very​ very Nice.You can​ see​ a​ Matterhorn​ from​ every​ area from​ this hotel, your​ room, Spa, restaurant.

Modern resort with a lot of amenities yet kept in a mountain cabin style. Most staffs are friendly and helpful especially from reception and housekeeping. Great view of the Matterhorn and Alps in general. However, some guests are rude and selfish whom probably just here to spend one night and think they own the right to make other guests uncomfortable and picking on staffs as well. I strongly suggest all guests to be respectful to other guests as well as staffs.

I recommend this hotel without hesitation. From the personalised pickup from the train, to providing tickets to the railcar up the mountains, to the quaint and charming minitrain to the hotel, arriving was a delight. Each and every employee had a smile and a kind word. I was travelling on my own, and with an injury to my leg, and I felt as well cared for as if I were in my own home. My bags carried, my needs accommodated. I received an upgrade to a lush room with access to a balcony under the Matterhorn itself! Dinner was spectacular, and Alcindo Costa, the maître dhôtel, treated me like a queen, which is so special when one is dining solo! The bed was exceedingly comfortable, the turndown service unexpectedly lovely, and the detailed level of control of the lighting and curtains of the room right from the bedside was a fabulous touch. This spa and resort is very special, and made me feel as though I was a valued customer. In contrast with a miserable experience the day after in Sankt Moritz Hotel Steffani, this was absolute heaven. So grateful, and I sincerely hope I am afforded the opportunity to return soon!

I recommend this hotel without hesitation. From the personalised pickup from the train, to providing tickets to the railcar up the mountains, to the quaint and charming minitrain to the hotel, arriving was a delight. Each and every employee had a smile and a kind word. I was travelling on my own, and with an injury to my leg, and I felt as well cared for as if I were in my own home. My bags carried, my needs accommodated. I received an upgrade to a lush room with access to a balcony under the Matterhorn itself! Dinner was spectacular, and Alcindo Costa, the maître d'hôtel, treated me like a queen, which is so special when one is dining solo! The bed was exceedingly comfortable, the turndown service unexpectedly lovely, and the detailed level of control of the lighting and curtains of the room right from the bedside was a fabulous touch. This spa and resort is very special, and made me feel as though I was a valued customer. In contrast with a miserable experience the day after in Sankt Moritz Hotel Steffani, this was absolute heaven. So grateful, and I sincerely hope I am afforded the opportunity to return soon!

Wonderful!

It was my 9th stay at this hotel and each time I return it is with the same great joy. In spite of the fact that I got a problem with my knee and after only one and a half day, I was not able to ski for the remaining days, I had a fantastic week. First, the location is just amazing... The staff is so professional, helpful and kind. The food in all restaurants is very good. The rooms are very cosy and equipped with everything you could ask for, and even more… far above expectations - they have thought about some small useful details both in the rooms and in the bathrooms, many of which you don't always find in other 5* hotels. The only little ”minus” that I wish to point out (and other people have expressed the same) is the fact that, in comparison with other 5* hotels, there is no soft background music in any of the restaurants - not even in the Waliserkeller which is supposed to be a more joyful place. This time I had dinner several times in Al Bosco and there were not too many clients so the silence was rather disturbing - the few clients hardly dared to talk normally and were whispering... All we heard was some noise of plates being moved and from the kitchen. Even in the bar during the day there is no music at all, totally silent, so it is not really inspiring to go for a drink in a nice atmosphere – you rather go to your room. In the evening from around 19h.00, there is some live music on an electronic piano.That said, I strongly recommend this hotel.

It was my 9th stay at this hotel and each time I return it is with the same great joy. In spite of the fact that I got a problem with my knee and after only one and a half day, I was not able to ski for the remaining days, I had a fantastic week. First, the location is just amazing... The staff is so professional, helpful and kind. The food in all restaurants is very good. The rooms are very cosy and equipped with everything you could ask for, and even more… far above expectations - they have thought about some small useful details both in the rooms and in the bathrooms, many of which you don't always find in other 5* hotels. The only little ”minus” that I wish to point out (and other people have expressed the same) is the fact that, in comparison with other 5* hotels, there is no soft background music in any of the restaurants - not even in the Waliserkeller which is supposed to be a more joyful place. This time I had dinner several times in Al Bosco and there were not too many clients so the silence was rather disturbing - the few clients hardly dared to talk normally and were whispering... All we heard was some noise of plates being moved and from the kitchen. Even in the bar during the day there is no music at all, totally silent, so it is not really inspiring to go for a drink in a nice atmosphere – you rather go to your room. In the evening from around 19h.00, there is some live music on an electronic piano. That said, I strongly recommend this hotel.

Fantastic resort with amazing view of The Matterhorn! The pictures online don’t do it justice! You need to experience in person! Our room was lovely with plenty of space. All the employees are friendly, especially the Maitre D. Zermatt can be crazy crowded, but the hotel takes you step by step from the car park to their front door!

Fantastic resort with amazing view of The Matterhorn! The pictures online don’t do it justice! You need to experience in person! Our room was lovely with plenty of space. All the employees are friendly, especially the Maitre D. Zermatt can be crazy crowded, but the hotel takes you step by step from the car park to their front door!

「Homey Double Room “Nostalgie” without view to the Matterhorn 」に宿泊しました。 ﾏｯﾀｰﾎﾙﾝが見えないお部屋を予約しましたが、ﾊﾞﾙｺﾆｰに出るとﾏｯﾀｰﾎﾙﾝがよく見え感激しました。 お部屋は広くてｺﾞｰｼﾞｬｽでした。 低めな枕もありﾍﾞｯﾄは寝心地がよかったです。 無料で利用出来るﾌﾟｰﾙとｽﾊﾟがあり、外のｼﾞｬｸﾞｼﾞｰに入りながら見るﾏｯﾀｰﾎﾙﾝと、ｻｳﾅに入りながら見るﾏｯﾀｰﾎﾙﾝは格別でした。 色々なｻｳﾅがありﾏｯﾀｰﾎﾙﾝが見えるｻｳﾅは石を暖めては蒸気を出すｼｽﾃﾑになっていて、とても素敵なｻｳﾅでした。 朝焼けのﾏｯﾀｰﾎﾙﾝは部屋のﾊﾞﾙｺﾆｰに出ると見えたのでよかったです。

Take the tram from Riffelalp station, a special experience. Very friendly checkin, comfortable room with high tech. A very kind champaign reception on Sunday. Pool with view on Matterhorn is unique. Or wake up with view on Matterhorn. Or drink one of the excellent whiskeys with view on matterhorn. Or an great breakfast. And all made true by fabulous staff. Probably the best hotel I ever staid.

Beautiful hotel with view of the Matterhorn. The issues are that you are isolated and they don't provide passes to and from Zermatt during your stay. Alcoholic beverages were too expensive.

Beautiful hotel with view of the Matterhorn. The issues are that you are isolated and they dont provide passes to and from Zermatt during your stay. Alcoholic beverages were too expensive.

It was an absolute pleaseure from check in to check out. Staff was a pleaseure, food in restaurants excellent and accommodation 5 star. Highly recommend

It was an absolute pleaseure from check in to check out. Staff was a pleaseure, food in restaurants excellent and accommodation 5 star. Highly recommend