Beautiful property. Downtown convenient to everything

Very nice, clean, large rooms. Well-appointed. Hotel lobby very welcoming. Looked like a lovely outdoor dining patio, though I didn’t eat there.

It was a great place.

Overall experience was great, although this was a working event during my week I was very pleased.

They make you seem like they giving you 25 per day if you dine in hotel but Actually you pay for the dinning. they just waive the 25 resort fee if you purchase something, but you are paying the full amount for food and drinks.and tax So I would have just paid the 50 for 2 days and not had the extra food and drink money on my bill. Not happy ..

I stayed here for 4 nights together with some friends last week. I had booked a deluxe room for myself and standard rooms for my friends. Was very disappointing to see that their rooms were a little bigger and bathrooms were tad nicer than mine. The hotel in general was smaller and less luxe than I had been expecting.

Excellent location! Luigi was very personable and helpful throughout our stay.

Good location, nice vibe, amazing staff!

Rude hotel reception and credit they give you is bogus

Everything was fantastic and we can't wait to come back again soon. Luigi at reception and Ramon at concierge are the BEST!

Lovely hotel. Do not walk late at night even if just a few blocks. Would love to return in summer for a more representative idea of the rooftop terrace.

The concierge was helpful. The lobby bar was great. I was in room 1436 and there was no electrical outlet on my side of the bed to have my phone charging through the night next to me.

Beautiful hotel. Not too large. Entire staff was so friendly. Most comfortable beds and sheets. Great food. Can't wait to stay here again!

Nice place to stay in Chicago.

Loved this hotel, beautiful and close to everything!

We loved our stay and enjoyed the hotel staff from the front desk to the bar tenders. Everyone was pleasant and helpful. The bedding was great, except the pillows are too soft. Bathroom was great and location was within walking distance of just about everything.

very nice

It was everything I expected

Beautiful hotel, most comfortable bed ever. Loved the tub and bathroom setup. Great stay overall.

Rooms are nice size. Staff very accomodating

Overall I enjoyed the stay. However staff could be more professional.. the only lady that was very helpful was the hostess at the restaurant

Wonderful hotel, easy to walk around. Parking is tough but everything else was fantastic.

The rooms and service were awesome

This is a beautiful hotel but isn’t quite lux, the rooms are clean but a little underwhelming for the price. The staff is amazing though and the lobby is truly gorgeous in that art deco revival style. The concierge were very helpful and the location is perfect if you want to be in the middle of the action and close to the lake. I wish the television was a smart TV, who watches cable these days, I’d prefer to stream right to the TV. Would I stay here again? Yes. I really did like the easy access to Nordstrom and the lobby bar/lounge was very nice.

Great place, perfect for a weekend getaway.

Stayed two nights for a family weekend trip for my husband’s birthday. Luigi greeted us and made sure to ask if we were celebrating anything. The room was quiet and plenty of space for my husband and I. The bed and pillows were so comfortable. My only complaint is that the bathroom needs more places to hang towels/toiletry bags, etc

The Gwen is a great hotel with excellent customer service and facilities. They have many nice features like hot apple cider available in the lobby on a cold afternoon that I appreciated. I highly recommend.

Nice property .

Great location and beautiful hotel. Upon arrival, we were given two vouchers to be used at the bar complimentary. However, while checking out, we were charged 17 dollars for this “resort fee”. Since we had not used the vouchers the amount was credited. A bit misleading to say something is complimentary yet are charged for it. Parking is 75 at the hotel but you can park overnight right across in Nordstrom’s parking garage for 37 dollars overnight.

Great boutique hotel! Service was friendly and helpful! Location is perfect, connected to the mall, right on Michigan Ave, 10 minute train to State street stores, 10 minute train ride to Rush and Oak store area!!!

Place is in a somewhat decent location. We picked The Gwen because we wanted to spend sometime shopping at Nordstrom and wanted to avoid walking in the cold. It started off right away with a terrible impression. We stay in hotels in Chicago 8-10 times per month and I don’t think I will stay here for the price, service and value we received. When we arrived the valet failed to acknowledge us. Finally after unpacking our belongings I stood in front of the valet stand and the valet continued to finish writing whatever he was writing for about a solid 30 seconds when I finally cleared my throat and we made eye contact. How can I help you sir? I’d like to valet my car. He took my name down on a piece of paper and then asked me to turn my car off. I told him that I should probably move my car out of the way because there’s cars waiting to go through. He replied and said it’s not my problem they can wait. As I started to walk away the cars behind me now started to honk and cause a scene and make me look like it’s my fault that the valet told me to leave my car there. I told him to please move the car. And I proceeded to walk into the first level to take the elevator. Waited 5 MIN. for elevator and I watched through the windows as the valet driver kept pushing my brake lights and not going anywhere. Long story short. valet driver didn’t know how to start my car and I had to send it to the dealer because he had caused it to go into limp. Car was in D and off

Love the hotel rooms were wonderful