The hotel was great, everything we needed. Downside…nothing close as far as food. The room was never cleaned except for garbage being taken out and clean towels to replace the dirty ones. Bath tub didn’t drain until I pulled out all the nasty hair from the drain. We traveled with our toddler granddaughter and I had to clean the tub every night before her bath. The room had a coffee maker but coffee was never replaced. We bought our own. Breakfast was a big plus. The hotel was mainly full of out of town tree service workers, all of them very nice and respectful. Pool area and work out room very nice. Although no clean towels when we wanted to use the pool. I would say 7 out of 10

Good hotel, couldn’t have asked for nicer staff! Front desk lady was super nice.

Updated room. Typical hotel of this type. I would stay here again.

Pool was closed. Hallway carpets were dirty. Rooms were decent but nothing fancy.

Very good hotel

Indoor pool

This place is a repeat stay for me when traveling for my sport tournaments. Staff have always been amazing and given the extra effort. Wouldn’t think of staying anywhere else. Pool is well kept, rooms always clean n tidy. Plus the complimentary breakfast has good range. Definitely recommend. #Awesome Sauce

Clean, great staff & nice rooms

We love it and we are going back.

The staff was not helpful, the property is under construction, the pool was close we never receive a notification about the hotel construction and close amenities .

Elevator and bathroom had issues. Was enough for one night stay. Clean and safe.

The staff at check in was nice and helpful. The pool was closed and the stairs closed off. I had hoped to access the pool and was not aware that it would be closed during my stay. The area is quiet, but no access to dining options

If I knew the pool was under maintenance I would of stayed somewhere else

I arrived approx. 2.5 hrs before check-in time. I asked the front desk lady if I could check-in & come back later to get into my room because I knew I was too early. She checked on the computer & said there was a clean room that she could give to me. I asked if there'd be extra charge. She said no additional charge. My bedroom & bathroom were spotless. Bed was comfortable. I like the location of the hotel too, away from hustle & bustle, but it's still close enough by car. Breakfast was okay. Coffee was available all day. Unfortunately, swimming pool was closed for maintenance for a few days. Overall, I was pleased with my stay. I'll definitely stay there again when I visit Charlotte in the future.

pool close but not discount

The best part of my stay was the breakfast prepared by one staff member. I failed to get her name, but her preparation and presentation of the food was amazing. I have had many a breakfast in higher priced hotels and she wins a blue ribbon for first class food prep. She made my stay very enjoyable.

The staff was excellent, helping my friend with his accommodations. We received anything we asked for. Check-in and check-out was so easy. We loved the free breakfast which was made on site, and different every day. The hotel was under construction, but only during the day while we were out. Special thanks to Esteban and Claudia, and to all of the housekeeping staff (didn't get their names). Would definitely recommend!

Pool was out of order. This is the second property that I have been to with this issue in the past two months. Extremely disappointed as the temperature was around 95 degrees.

Carpets in hallways was in need of a cleaning. The rooms however were very clean

Another room was charged to my credit card. Thankfully I do check my credit card bill and adter several calls to the hotel they did end up refunding the charge. No apologies from staff. Hotel reeked of Marijuana,

Everything was good

If I could have found a better hotel in this area, I would have happily paid more money for it. This place was under renovation unbeknownst to us, humid, musty, and filthy. Bathrooms aren't properly stocked, rooms are humid, breakfast is barely edible, and cleanliness doesn't have a standard here. I hope they see this review and decide to seek better management and a stronger housekeeping team. This was a glorified rat hole in a decent location, but nothing more than that.

Nice

The improvements were great. I love that they laid flooring instead of carpeting with the remodel. The staff are very nice to you.

Arrived at the room to find it smelled like an ashtray. I’m not a high maintenance person and can tolerate a lot, but the smell was so bad that all of us started coughing. I went down and requested another room and the daytime female worker was helpful and friendly. She moved us to another room, which was better but there was still a cigarette stench. It was the last available room. I went to target and bought a small air purifier. It did not seem to help. That night, I asked the night manager for some spray and told him about the stench. He did not seem too concerned or offer and apology. He did finally bring up some spray. All three of us woke up congested this morning. And no, we are not highly allergic individuals.

Great place

Our facility had an inaccessible lobby blocked by walls, covered in contractor's plastic sheeting, floor to ceiling; the floor leading to the Front Desk mostly covered with cardboard taped down to protect the floor; the main hall to the first floor rooms with ceiling panels along its entire length missing, revealing plumbing, electrical cables, and new coils of wiring hanging down into the hall below the dropped ceiling; hall carpet with painters' tape along much of the baseboard and paint drips and stains scattered over it; no framed prints nor other decorations anywhere the entire length of this hall (nor in our room, as we soon discovered!); our room with no decoration other than furniture, walls covered in dull, primer paint, and hard floors, possibly concrete, designed to resemble wood flooring; and one leg of the room's desk chair standing in a puddle of what appeared to be a cola drink.There was a floor lamp in the front seating area and a table lamp between the queen beds. That's it in two rooms painted in primer gray. The hotel was NOT, in any regard, ready for guests, certainly, not for the price! Expedia put us into this hotel because my original Expedia booking, made only days before, was "no longer available" as I discovered responding to their voice mail. Suffice it to say, I have used Expedia for the last time. Photos available.

The front desk were the best awesome welcoming personalities also hotel is very clean Love it ☺️I would recommend staying at this hotel if you are in charlotte you won’t be let down .

I will definitely be going back

Cleanliness was great, but the comfort was minimal, bed was creaky and the sheets were very thin. Overall a decent stay for a stay for a night, and worth the price.

Very comfortable beds and great breakfast

Very clean rooms!! But old looking carpet in hallways.