Lovely stay for the Christmas markets. Was surprised the premium room had no view and a Bath not a walk in shower but that may have been my mistake when booking. There are entrances on both sides of the hotel, our taxi driver sent us to the pedestrian precinct to enter- we could have walked in from the road drop off.

Location was excellent and there was construction nearby so it could be noisy starting early in the morning.

Booked and stayed for 5 nights. Location is perfect. However, there were two issues; 1) The bed is not very clean, still have some hairs on it. 2) we booked for 3 people. One double bed and one single bed. That’s very clear in hotels.com information. However, they gave me one double and sofa bed only. I told them I emailed before to confirm it is a double bed and a single bed. But finally it was a sofa bed. The made my teenager suffered lacks of sleep and back pain. When I showed them the booking information and email confirmation. They said they have no settings for one double bed and one single bed in the whole hotel. No one can have double bed +single bed room. It was not worth of money. And information is misleading to the customers.

Great central location. Helpful staff and clean room.

This was the last stop from European trip. Location is very close to fashion district, nice restaurants and shops. The washroom was small, but decently sound proofed. No direct access to street. So after being dropped off by expensive taxi, had to haul luggage by a significant distance without ramps.

Nice, quiet room.

Check in was very pleasant experience with the bonus of our room being available at 10am without extra charge. Room had all required facilities and was very clean. However, after an uncomfortable first night’s sleep due to temperature, discovered the relatively noisy air cooling conditioning was not working. Asked for attention the next morning, we were told that neither heating or cooling was working throughout the hotel - I asked why we were not told at check in. Tiny window opening helped but very noisy before 7am due to building work commencing outside our window. Small but niggly irritation was over 3 night stay, neither tea bags nor creamery/milk sachets topped up, even when promised by reception that they would be sent to our room. Bar staff/service excellent. Good location for sights and easy access to Metro system, with decent local bars and restaurants very close by.

Sentralt