Place was horrible we had rats get in our food , our place was not up to date dirty our door didn’t lock so we couldn’t leave the premises because we didn’t want anyone to break in

The location was nice. They advertised breakfast but there’s no breakfast. The room was dirty, they was a water bottle behind the nightstand. Floors weren’t mopped. My kids feet were dirty after walking around the floors.

Louis at the front desk, very friendly and helpful

No good place to stay

The property needs to be upgraded, there was no AC it was boiling. The Smoke detector went off and the front desk said to take the battery out. They did not clean or make the beds. We had to go to the front desk to get toilet paper. Would never book there again

Smoking right outside my room while having to keep the window open as the room was hot and stuffy. The room did have a ceiling fan outside the bathroom door but we could not feel it by the bed. I did notice other rooms had an extra fan by the window I happened to get a room without. Bring your own coffee for coffee pot. Lake is not that nicest on that side and the parking is limited. The room was clean and staff was friendly.

Had to ask twice to get toilet paper, finally got some 4 hours after we checked in. The bed had an old worn out spring mattress where you could feel each and every spring you were on.

Great location! Very nice rooms

Nora was amazing and check us in smoothly! You get what you paid for so don’t be afraid to adapt. Location is wonderful, near downtown and local stores. We were surprised room did not have AC but the weather was perfect and the fan inside was more than enough.

We liked the view of the lake. We spent a lot of our time on the balcony sitting and appreciating the nature day,night and early morning. It was neat to have a birds nest close by also. We will come back again.👍

The room smell like urine. It was the worst experience I've ever had and they don't do refunds and refused to switch my room. I stayed in my car mostly. I went there to clear my mind and relax and it was so horrible, I'll never go back. Do not recommend.

Cozy and quiet like front property. It’s clean and well-kept inside (at least the king bed Kitchen unit we were in). Nice and accommodating staff. Overall great experience!

place looked like it had not been cleaned in months. the walls are filthy the baseboards had hair all over them. place smelled like an old carnival bathroom

I’ve been staying in big bear lake for literally years since I was a kid. This is the worst experience me and my wife have had. The first time my wife used the bathroom she supposedly used “too much toilet paper” and caused the toilet to not work, and this was the first day. We asked for a toilet plunger and the most edgiest guy came into our room to say “we have no idea where it is”. And even told us to put our hands in there to take out the paper. My wife and I had to drive to the nearest hotel lobby just to use their restroom in middle of the night and morning. This is a horrible hotel experience and I even heard other guest complaining as soon as I checked in. Please save yourself the stress and time and STAY SOMEWHERE ELSE THIS PLACE IS NOT WORTH IT. I spent $123 to not have a restroom the entire time, which is illegal for a hotel in CA and yet no one seemed to care.

A quaint peaceful little beach area with its own wading area even its own boat dock ! Basketball hoop for the kids, bbq and picnic tables. Nice relaxing area to sip your coffee watch the ducks and the boats out on the early morning water.

The hotel was next to the lake and driving distance to the shops & dining. The only thing is that you can hear the people walking around upstairs from the room. But if you can overcome that its overall good. Definitely coming back here again.

Noisy (plumbing inferno) and filthy place. We had a rat eating a banana on the kitchen table at night. Some pillows were smelling vomit

Noisy (plumbing inferno) and dirty place. We had a rat eating a banana left on the kitchen table. Some pillow were smelling vomit!

Cozy , quiet and convenient place to stay EVERYTIME im in town.

Our stay was very peaceful. Our room was clean and had a nice view of the garden

The room was dirty, it was not cleaned when we got there. Dirty bathroom, bed, full trash can and pizza boxes. Remote was not working and could not turn on the tv. Hair dryer did not work. They had free breakfast but no cups, bowls nor coffee creamer. And no hot water in the bathroom sink. Horrible experience!!

Beds were very hard and uncomfortable. My fiancee and I were in such pain and could not sleep both nights. We left at 6am because we were miserable and hurting even though we had plans that day.

The service from the staff was excellent from the front desk staff to the housekeeping staff that came in to help clean my shower after I called the office. Ask for the room it was filthy. My shower had brownish foamy soap scum all over the bottom of the shower and clumps of black hair. I found pretzels, chips and my dog found a Ken Barbie doll and a bottle of super glue in the room. After the housekeeping came up to clean my bathroom there was some water on the floor so I took one of the towels to wipe it up and the cloth came up filthy black. I don't feel that this room was cleaned at all prior to me coming into it

Love that it’s on the water with gorgeous view!!Love that they take pets!!Love the reasonable price ! Close to village but recommend car as Lakeview street has no shoulder! Love the dock ! Would be nice for them to provide coffee in the room so you don’t have to walk to the lobby where they run out a lot. Really nice staff as well!!!

That lake view tho!! Thanks many many

The 2 bedroom family suite was good, had everything you need in working condition, our stay was pleasant, the private lake access and hang out area was a plus, very accommodating and no issue other then the sofa bed not working correctly and too much grass and tree debris on the lake making it hard to swim out by the dock! Still enjoyed our time.

We had a great time @BigBearLakeFrontLodge the property is gorgeous with great views . The staff made it even better. I feel like Louie & Nora are my family now they made us feel so at home . We will be back soon thank you

TV didn't work, no coffee maker in room, very uncomfortable bed and dirty blankets on bed, non existed breakfast, dirty tub/spa dirty floors, broken refrigerator shelves but nice view from balcony and beach was nice, and close to town

Very family friendly

The service and location was great. It was great having a little kitchen, walking distance to the village and our own lake front. But the towels were old and there was no AC. The biggest bummer was that we didn’t have a remote for the Roku. We tried to download the app but it wouldn’t pair. But we appreciated the flexibility of the staff and the fact that it was pet friendly.

Room was dirty pee on the toilet lid hair on the bed property run down we did not stay we left and got another hotel

Great view . Nice location. No wifi and no tv working my entire stay.