Rooms were well appointed. Concierge offered many recommendations and assisted with reservations for local attractions. Will now be my go-to NYC hotel

The room was large and very clean. The customer service was excellent.

The junior suite was perfection. Roomy, clean, I would most definitely stay here again.

Great location, comfy rooms, attentive and friendly staff.

Great room and great staff on site

Great hotel, friendly and efficient staff.

The property is very clean, rooms are spacious for NY, everything in working order. Beds are comfortable and sheets/towels look brand new. The staff is excellent and the location is terrific, close to Broadway and a few more blocks to Central Park. The only bummer was the noise. The doors slam all day and all night... surely there is something that can be done to make the doors close more quietly? There is no sound proofing in the walls or floors so I was awakened quite a bit throughout the night and early morning. Such a shame because the property is otherwise very nice.

We were upgraded unexpectedly which was a lovely treat. The rooms were extremely well thought out and had all the amenities one could wish for. The staff were extremely helpful and friendly. Loved the location. I wouldn’t hesitate to stay at The Wallace again.

Fantastic property, received a complimentary upgrade to a king suite, which was beautiful.

Excellent!

Very clean, spacious but service was poor - due to changing travel plans, we made 3 bookings with 2 room types Upon arrival, requested to stay in the same room type (asked for smallest one, and to forfeit the bigger one to avoid changing rooms first 2 nights) and were told it was full the first night and can change from 2nd-4th night. Next day, told us there was a mix up with no apology and can only change the 3rd-4th night. Went along with it as that was the original booking. After the 3rd night in the small room, was asked to check out AGAIN for the 4th night purely because the hotel accidentally gave us the wrong room on the 3rd night and tried to make us change rooms again and we had a severely disabled person in the room. Got yelled at by the manager threatening to make us move if we don't move. Emailed them a week in advance to make arrangements for the disabled person, and there was no reply at all. Left a request at the reception to make the same arrangements, but when got into our room, none were made. Overall, the team is never listening and always goes back on their word. Unreasonable management team. Highly do not recommend.

We absolutely loved the Wallace. Location, room, staff, lounge, cleanliness, and overall quality for money - it’s not inexpensive but it’s worth it.

The 1st floor room was incredibly large for any expectations, let alone a hotel room in Manhattan. I absolutely loved that the floors were covered with a kind of luxury vinyl plank - no carpeting meant for an amazingly clean room. The bathroom was spacious and quite clean. The option to use a rain shower or traditional shower head was a nice added touch.

Another perfect stay at The Wallace! This was our third time staying here and we look forward to it every time. It’s very clean, stylish, convenient, and comfortable. The staff are friendly and the lounge on the main floor is very cool. Extremely convenient to restaurants and subway, coffee and Central Park. Would not stay anywhere else.

This is the perfect property for family travel in the city. The suites are beautiful and have great fridge and dresser space to make them comfortable for multi night stays. The neighborhood has so much to offer and great access to Central Park. Would definitely recommend and would stay again!

Great hotel! Friendly efficient front desk. Very clean. Great location

This hotel is in a great location on the the Upper West Side. Conviene to the Park and subway stations. Rooms are a decent size, beds were comfortable. Staff friendly.

Looks like new. Quiet at night. Spacious rooms compared to NY standards

Beautiful!!!

Modern renovation of a classic hotel. Staff was very warm and friendly. Room was super clean and comfortable.

Beautiful, modern, clean, spacious one bedroom - love the "hardwood" floors, comfortable bed, beautiful spacious bathroom, looks newly renovated including electric blinds, wonderful lighting options/switches. The only negative was we were there for 3 nights and no one came to clean the room or give fresh towels. Maybe they shared they don't do this unless asked? But anytime we asked for anything eg extra blanket, they were immediately on it. Excellent safe location walking distance to many restaurants and Central Park.

Fantastic staff, location and property. I loved the room (maybe a tad bit small for me) But high end and beautiful. I would stay here again and again, when I come to NYC.

Clean

The very best! I love the staff so much!!

Overall very nice accommodation and staff were great. Loved the fact that the room was always cleaned and ready when I returned.

The very best!!! My home when in NYC. The staff is what makes this place special. A+++

A gem in the upper west side. Best place around.

Excellent! Would stay here again in a heartbeat. Our suite room in particular was an incredible value. Very functional, updated decor. Lots of storage, plugs, etc. Best location. Great staff and management. We will definitely be back!

Excellent - would stay there again!

An excelent surprise in NYC! We will definety make The Wallace our place to stay everytime we are back in town. Great service; brand new accomodations. No food services, but there is a lot afround the hotel so this is not an issue.

This hotel excels in every way from the high quality friendly staff to the jazz bar room to the quality of the rooms the cleanliness the brightness just an A everywhere

I upgraded to a suite and it was fantastic: clean, lots of room, and very quiet with great beds and amenities. Pricey, but a real value when one considers alternatives in the area.