i am happy Nice People nice breakfast . i Will come Black soon in this hotel best regards

Great place to stay!!

This is one of the worst hotels I have ever stayed at! The hotel staff will track you and lie to you. I ask for a second key and they wanted 200 baht for it, I advised “no”. She gave me the key anyway but since then the electricity and air conditioning to my room was turned off multiple times and I had to call the operator multiple times and ask for my air con and electricity to be turned back on. At one point it was 40 degrees outside and the entire hotel lost electricity, and staff did not care about the guests. At breakfast time, we were not permitted to sit inside air conditioning as the waitress said “only Chinese people” get to sit inside. Avoid this hotel as much as you can, yes it’s quieter but if you want to be robbed for your money and be over heated in your room or the hotel to track where you go and turn your electricity off, then go right ahead. Staff at the front desk were also rude and disrespectful, they wanted 3000 baht on check in, any travellers stuck for cash will have no choice to budget their holidays or spending money. The bathrooms are disgusting, you go to the toilet and you literally put your hand into the water and the shower was broken. The bathroom towels had holes and ripped and the bed is rock hard, could not use the rain shower as rusted.In the past, this hotel would have been great, but now run down. And the fact that I left my Apple Tag in the room and I have evidence via tracking and the hotel denied this, tells me the hotel and fraud!

The hotel was old. The rooms were big but old. towels were old and neglected. employees were polite. breakfast was not bad. I don’t recommend.

After booking this I was little concern as there where a lot of negative reviews so here are my honest reviews we are well travelled and this is our 3rd time to Thailand but first to this resort! We have just had 10 nights here with our family of 4(2 x tennages) we travelled with another party group of 13 that consisted of young children 1-8 years Rooms are great only fault is the lay out of the room with the bathroom at the front area(we had a grand deluxe room x 2)also ask for 2 keys need to keep air con going Pools are fantastic(very clean),breakfast is great a lot of range to choose from Pool access bar is terrible drinks aren’t nice plus along time to make your drinks You have to remember you are in foreign country so there is a language barrier my advise you use the translate app specially at reception Rooms cleaned daily times differ Good location Also note there are no lifts we were on the 3rd floor few stairs Also a walk to front gate but can get golf buggy Would recommend this resort

For 5 stars hotel it was disappointing. However, if we don’t look at the cleanness of the rooms, cigarette smells and dirtiness of the corridors … the rest was good. Breakfast well organized despite of non friendly staff

i don't like only one key and room very hot because AC cant working when you take key out from room. temp in room 32C. Good hotel take care that room always will be comfortable.

Great stay for both peace and quite from busy patong also great for kids and family

I LIKE HOTEL'　POOL AND ATOMOSPHER.

The staff is horrendous. Out of the 8 hotels I stayed in around Thailand this was the worst. They put my mom and I in a twin room with NO BATHROOM DOOR. An area of the room with a shower, toilet, sink, just open to the rest of the room. Imagine eating some spicy Thai food and having to go to the bathroom with your mom, spouse, friend, or whoever and they can hear and smell everything! Gross! When I asked to change rooms I had to pay more and my check in time was pushed back because I upgraded my room. Guess what, they don’t care. And don’t even take your frustration out on them because they will ignore you the rest of the time like you don’t exist. The hotel was outdated and you have to walk a mile to even get to the exit of the hotel which fine at night but during the day with the heat it is terrible. The pool is nice but you have to claim your chair at like 9 am or you will get stuck in the sun all day.

I highly recommend this property. Convenient for family staying

This is a really good family/conference hotel. 3 pools. Good breakfast. Even if you are a couple you will like this hotel.

They got my drink orders wrong at the pool, then forgot my next drink and forgot the food order for my pregnant wife. She was then starving and unfortunately none of the bar staff spoke Thai or English. Then I asked them to bring another drink in ten minutes so I wouldn’t have to get burned walking over to the bar again. They forgot that drink. I walked over 30 minutes later to get it myself again. Our room in building 5 has extremely thin walls and drum and bass playing through the walls all night so that was great for my baby to sleep. Pool was great, food at breakfast was good. Hotel was medium. Very very medium.

The design of toilet is anti-human, but except that this is a good and nice hotel

My only complaint is poor TV selection for English speakers and the pool closes way way way too early (8:00PM). 8 pm is a joke!

Avoid the people from reception.

This was a great stay and we appreciate the manager upgrading us.

Very big pool. Plenty of sun beds. Big quiet rooms. Breakfast not great. Away from noise but can walk to Patong beach.

Great location, terrible breakfast dated hotel but great for price-

We had the best stay at this resort. The property is huge and the 3 pools are amazing and not crowded. It’s conveniently steps away from patong Beach and the shopping areas. The staff is very friendly and are very accommodating. We booked many tours through the resort and the employee that helped us was able to book us every tour we wanted with no problems including taxi services. I would stay here again. If you are going to stay in patong beach, I highly recommend this resort! The property has security and we felt incredibly safe.

large and green area. rooms require renovation, old furniture. breakfast is poor

My recent stay at the hotel in Phuket was an absolute nightmare. The level of service was abysmal, leaving me utterly dissatisfied. From the moment I checked in, it became apparent that the staff lacked basic hospitality skills, displaying a shocking disregard for guest satisfaction. The room itself was a disappointment – unkempt, with a pervasive odor that suggested a lack of cleanliness. The amenities promised were either non-existent or in a state of disrepair, making the entire experience an egregious waste of money. This establishment fails to meet even the most basic standards expected of a hotel in a popular tourist destination. The exorbitant cost did not align with the dismal quality of service and accommodations provided. I would strongly advise against anyone considering this hotel; it not only tarnished my Phuket experience but left a lasting impression of frustration and regret. In the realm of hospitality, this establishment's shortcomings are truly unparalleled, making it an unfortunate black mark on the reputation of accommodations in the region.

Terrific area, very quiet but close to the streets and beach. Difficult to arrange a transfer from airport as all emails went unanswered, even though a transfer was supposed to be included. Hotels.com didn't assist when I called them for help either. Room booked was different to the one we received. It was dated, but clean and comfortable.

Upon our arrival the initial check-in was done efficiently. However when we were taken to our room, it was located on the 3rd floor, with NO elevators and the distance from the main office, dining area, was a great distance. This required a supplied Buggie cart. We were reallocated another room only to find that this room was even further away, was not what we had paid for , a premier Deluxe room and had amenities issues. After a discussion with the Manger the next day, we were reallocated another room, junior suite, which in itself, was adequate. There were issues with this room, these being: the bed was Too hard and the internal bedding reinforcement/springs was very uncomfortable. The television in the room was too small given the size of the room and that there was no seating. There was another issue with the television channels, the fact that there was only (3) English channels and these were only news channels is totally unacceptable for a supposed 5 star hotel/resort. The breakfast was limited, very rarely changing and did not cater for those with special needs. Overall the resort is TOO big and would pose an issue at the "high" season with the limited dining area. However, the staff that we interacted with were very typical Thai, very friendly and would do what they could to make you feel welcome.

The property is not anything like it looks in the pictures on the web. Yes I know this is a common complaint but it really does not. The main pool is partially blocked off, they are pulling apart the middle island area, you can’t even see where it was. The rooms don’t have satellite TV, pretty sure it is just local! The only stations in English are news, you can’t even get English subtitles. Emailed the management to complain, they didn’t even respond! Stayed for four nights, killed a cockroach in the bathroom on the second. It was still there when we left. The staff don’t smile or say good morning at breakfast, they all look like they are hating life. It had its good points, the breakfast was good. They also drive you to and from the main gate and your room. Would I stay there again? Very unlikely.

A fantastic swimming pool with a cave and waterfall, plus 2 other good pools. Location is on the south end of Pattong beach, convenient for shopping and dining options. We stayed in one of the villas, which is a bit dated but qas clean and quiet. The bed is probably the hardest one I've ever slept on and the breakfast was ok.

Great stay staff were excellent pools were great food was great

Beautiful resort, staff are friendly, good location beach, restaurants and shops are nearby.

Gardens excellent full of Bird life Squirrels as well in numbers makes the walk to breakfast enjoyable

Breakfast menu needs some important

- the grounds are really nice - the location is good, and far enough from all the noise that it’s not crazy loud at night - the coffee given at breakfast was good - the water pressure in the shower was the worst I’ve ever seen. It was next too impossible to shower. Water dribbled out of the shower head. - the bed and pillows were very uncomfortable. We woke up every morning with aches. - the wifi was horrible. It cut out all the time. Like every 30 seconds sometimes. Lots of times you couldn’t connect at all, or the network would just disappear. - the cleanness of the pool was questionable. It felt slimy at times. - the included breakfast was very poor quality. Everything tasted cheap and of poor ingredients. Even the selection of food options was weird and unappetizing, and I have a very wide range of tastes. I didn’t feel like I should’ve been eating what they served. - the didn’t clean the rooms very well - the safe in the room didn’t work very well and I couldn’t get my stuff out easily - the doors don’t seem well, or have a sweep at the bottom, so wildlife and bugs get in easily. - there was no proper control over the AC. I think they permanently set it and gave you controls to give the appearance you had control beyond an on/off and fat speed button. - there was a maintenance door outside our room that didn’t latch properly and kept opening and slamming loudly in the wind. - staff service was poor. They dismissed people quickly and didn’t listen to requests

Great stay. Close to everything right in the heart of town. Nice spacious room. Good breakfast buffett. Would definitely recommend.